EVALUASI PRINSIP TRANSPARANSI DAN AKUNTABILITAS (GCG) DALAM MITIGASI RISIKO OPERASIONAL TI: STUDI KASUS GANGGUAN LAYANAN BANK SYARIAH INDONESIA

Tahta Cipta Al Kautsari, . (2026) EVALUASI PRINSIP TRANSPARANSI DAN AKUNTABILITAS (GCG) DALAM MITIGASI RISIKO OPERASIONAL TI: STUDI KASUS GANGGUAN LAYANAN BANK SYARIAH INDONESIA. Tugas Akhir thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study evaluates the implementation of transparency and accountability principles in mitigating information technology operational risks at Bank Syariah Indonesia (BSI) following the 2023 cyberattack-related service disruption. Using a qualitative descriptive method through literature review and gap analysis based on OJK regulations, the study finds that BSI applied these principles through information disclosure, service recovery, and cybersecurity improvements. However, gaps in crisis communication were identified, affecting customer trust. The study concludes that the implementation remains suboptimal and recommends improving crisis communication procedures and IT operational risk mitigation.

Item Type: Thesis (Tugas Akhir)
Additional Information: [No.Panggil: 2310101024] [Pembimbing: Ardhiani Fadila] [Ketua Penguji: Mira Rahmi] [Penguji 1: Elia Erna Nurdiani]
Uncontrolled Keywords: Good Corporate Governance, Transparency, Accountability, IT Operational Risk.
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
H Social Sciences > HJ Public Finance
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Perbankan dan Keuangan (DIII)
Fakultas Ekonomi dan Bisnis > Program Studi Perbankan dan Keuangan (DIII)
Depositing User: TAHTA CIPTA AL KAUTSARI
Date Deposited: 26 Aug 2026 06:53
Last Modified: 26 Aug 2026 06:53
URI: http://repository.upnvj.ac.id/id/eprint/50760

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