Syifa Salsabila Hasya, . (2025) PENGUKURAN KUALITAS WEBSITE SMPIT NURURRAHMAN TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The internal website of SMPIT Nururrahman with the address www.smpitnururrahman.sch.id which has existed since 2018 aims to provide information to students, parents of students, teachers and staff in the form of school profiles, news related to school activities, student achievements, announcements, and new student registration which can be accessed publicly by both internal parties or the wider community. This study aims to measure the quality of the SMPIT Nururrahman website using the WebQual 4.0 method with 3 indicators including usability, information quality and service interaction quality. Determination of respondents is determined by stratified random sampling technique. The number of samples in this study were 264 respondents consisting of 89 students, 140 parents of students, and 35 teachers and staff. The results of the gap analysis of the three WebQual indicators are negative, so it can be said that the quality of performance is still not in accordance with the expectations of users.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1910512114] [Pembimbing 1: Ati Zaidiah] [Pembimbing 2: M. Bayu Wibisono] [Penguji 1: Rudhy Ho Purabaya] [Penguji 2: Sarika] |
| Uncontrolled Keywords: | Website Quality Measurement, SMPIT Nururrahman, Webqual 4.0, Importance Performance Analysis (IPA) |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > T Technology (General) |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | SYIFA SALSABILA HASYA |
| Date Deposited: | 07 Mar 2025 07:49 |
| Last Modified: | 07 Mar 2025 07:49 |
| URI: | http://repository.upnvj.ac.id/id/eprint/35907 |
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