Febri Joseph Christian Hamonangan Manurung, . (2017) PENGARUH SOFT SKILLDANKEPRIBADIAN TERHADAP KECERDASAN EMOSIONAL SERTA IMPLIKASINYA PADALOYALITAS KARYAWANDI TOKO ALFAMART WILAYAH JAKARTA SELATAN. Tesis thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This research was conducted to know and analyze the effect of soft skill and personality to emotional intelligence and its implication on employee loyalty at Alfamart shop in South Jakarta area. The sampling method used is purposive sampling, with judgment sampling technique to obtain 125 heads who are considered able to give information about the research theme. The method used in this research is descriptive quantitative research method by using SEM (Structural Equation Model) analysis. The results showed that soft skill variable had positive effect to emotional intelligence variable of employees at Alfamart shop in South Jakarta area. Personality variable has a positive effect on employee's emotional intelligence variable in Alfamart shop in South Jakarta area. Variable soft skill have positive effect to employee loyality variable in Alfamart shop of South Jakarta area. Personality variable has a positive effect on employee loyalty variable in Alfamart shop in South Jakarta area. Emotional Intelligence variable positively influence to employee loyality variable in Alfamart shop of South Jakarta area
| Item Type: | Thesis (Tesis) |
|---|---|
| Uncontrolled Keywords: | Soft skill, personality, emotional intelligence, loyalty |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S2) |
| Depositing User: | Saidun Sinaga |
| Date Deposited: | 30 Aug 2024 01:37 |
| Last Modified: | 30 Aug 2024 01:37 |
| URI: | http://repository.upnvj.ac.id/id/eprint/33427 |
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