Ella Karunia Dwinanti, . (2026) PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT, DIGITAL CULTURE, TERHADAP EMPLOYEE ENGAGEMENT DIMODERASI DIGITAL COMPETENCE DENGAN MEDIASI DIGITAL READINESS DALAM IMPLEMENTASI DIGIHCPADA BANK BNI WILAYAH (JAKARTA-BSD). Tesis thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to analyze the effects of Perceived Organizational Support and Digital Culture on Employee Engagement among employees of BNI Regional Office (Jakarta–BSD) in the implementation of DIGIHC. In addition, this study examines the direct effect of Digital Competence on Employee Engagement, the moderating role of Digital Competence in the relationship between Perceived Organizational Support and Digital Culture on Employee Engagement, and the mediating role of Digital Readiness in the relationship between Perceived Organizational Support and Digital Culture on Employee Engagement. This study employed a quantitative approach using a survey method through the distribution of questionnaires to 145 respondents. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS software. The results indicate that Perceived Organizational Support has a positive and significant effect on Employee Engagement, with an original sample value of 0.334, a T-statistic of 3.522, and a P-value of 0.000. Digital Culture also has a positive and significant effect on Employee Engagement, with an original sample value of 0.297, a T-statistic of 2.813, and a P-value of 0.005. Meanwhile, Digital Competence does not have a significant effect on Employee Engagement, with an original sample value of 0.095, a T-statistic of 0.766, and a P-value of 0.443. The moderation analysis reveals that Digital Competence is unable to moderate the relationship between Perceived Organizational Support and Employee Engagement. However, it significantly and positively moderates the relationship between Digital Culture and Employee Engagement, with an original sample value of 0.190, a T-statistic of 2.354, and a P-value of 0.019. Furthermore, the indirect effect analysis demonstrates that Digital Readiness mediates the relationship between Digital Culture and Employee Engagement, with an original sample value of 0.181, a T-statistic of 2.349, and a P-value of 0.019. Digital Readiness also mediates the relationship between Perceived Organizational Support and Employee Engagement, with an original sample value of 0.115, a T-statistic of 2.618, and a P-value of 0.009. Thus, this study concludes that improving Employee Engagement in the context of digital transformation at BNI Regional Office (Jakarta–BSD) is not solely determined by employees' digital competence but is also influenced by organizational support, digital culture, and employees' digital readiness.
| Item Type: | Thesis (Tesis) |
|---|---|
| Additional Information: | Ella Karunia Dwinanti : 2410121023 Pembimbing 1 : Yudi Nur Supriadi Penguj 1 : Ivan Yulivan Penguji 2 : Jubei Levianto |
| Uncontrolled Keywords: | Perceived Organizational Support, Digital Culture, Digital Competence, Digital Readiness, Employee Engagement. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management Q Science > QP Physiology |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S2) |
| Depositing User: | ELLA KARUNIA DWINANTI |
| Date Deposited: | 08 Sep 2026 07:52 |
| Last Modified: | 08 Sep 2026 07:52 |
| URI: | http://repository.upnvj.ac.id/id/eprint/54267 |
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