PENGARUH KOMPETENSI PENGGUNA, KUALITAS SISTEM DAN KUALITAS INFORMASI TERHADAP KEPUASAN PENGGUNA SISTEM INFORMASI AKUNTANSI

Satrio Adi Wibowo, . (2026) PENGARUH KOMPETENSI PENGGUNA, KUALITAS SISTEM DAN KUALITAS INFORMASI TERHADAP KEPUASAN PENGGUNA SISTEM INFORMASI AKUNTANSI. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study seeks to examine and evaluate the effects of user skills, system quality, and information quality on user satisfaction regarding accounting information systems by employing the DeLone and McLean model. The phenomenon of the skill gap among recent graduates serves as the backdrop for the importance of evaluating the success of this system. A quantitative method was utilized, gathering data through a questionnaire distributed to 82 recent graduates holding a Bachelor’s degree in Accounting from Universitas Pembangunan Nasional “Veteran” Jakarta. Data analysis was carried out using the Structural Equation Modeling—Partial Least Squares (SEM-PLS) technique. The results of the hypothesis testing indicate that, individually, the variables of user competence, system quality, and information quality each have a positive and significant influence on user satisfaction with the accounting information system. This study concludes that the reliability of the system’s technical characteristics and the quality of the information produced, when balanced with users’ functional capabilities, will significantly increase user satisfaction. Consequently, organizations are advised to make a balanced investment between providing reliable technological infrastructure and conducting ongoing user training programs.

Item Type: Thesis (Skripsi)
Additional Information: [No. Panggil: 2210112190] [Pembimbing: Akhmad Saebani] [Penguji 1: Murdhaningsih] [Ketua Penguji: Praptiningsih]
Uncontrolled Keywords: User Competence, System Quality, Information Quality, User Satisfaction, SEM-PLS.
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Akuntansi (S1)
Depositing User: SATRIO ADI WIBOWO
Date Deposited: 05 Sep 2026 17:46
Last Modified: 05 Sep 2026 17:46
URI: http://repository.upnvj.ac.id/id/eprint/51677

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