ADAPTASI KOMUNIKASI GEN Z DI DUNIA KERJA: Analisis Model U-Curve

Bryan Jodi, . (2026) ADAPTASI KOMUNIKASI GEN Z DI DUNIA KERJA: Analisis Model U-Curve. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

Generation Z is increasingly dominating the workforce and interacting with other generations who possess distinct communication styles and methods. These differences potentially lead to misunderstandings, particularly during the initial phase of entering the professional environment. This study aims to explain the communication adaptation process of Generation Z, describe the forms of cross-generational communication misunderstandings, and identify the adjustment strategies employed by Generation Z in the workplace. Using a qualitative approach with a phenomenological method, data were collected through in-depth interviews with Generation Z informants working in multi-generational environments. The U-Curve Model was utilized as a conceptual framework to observe the stages of communication adaptation. The results indicate that Generation Z’s communication adaptation progresses through several stages, starting with initial enthusiasm, followed by culture shock due to differences in message interpretation—especially in digital media—and concluding with a recovery and adjustment process. To overcome these barriers, informants employed convergence strategies, ultimately forming a hybrid communication identity that is flexible and contextual. This research emphasizes that communication adaptation is a gradual process requiring mutual understanding and openness across all generations to foster a harmonious work environment.

Item Type:	Thesis (Skripsi)
Additional Information:	[No. Panggil: 2010411035] [Pembimbing: Chairun Nisa Zempi] [Penguji 1: Firdaus Noor] [Penguji 2: Maria Febiana Christanti]
Uncontrolled Keywords:	Generation Z, communication adaptation, multigenerational workplace, workplace communication, U-Curve Model
Subjects:	G Geography. Anthropology. Recreation > GN Anthropology H Social Sciences > H Social Sciences (General) H Social Sciences > HM Sociology H Social Sciences > HT Communities. Classes. Races H Social Sciences > HV Social pathology. Social and public welfare
Divisions:	Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S1) Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S1)
Depositing User:	BRYAN JODI
Date Deposited:	11 May 2026 03:59
Last Modified:	11 May 2026 03:59
URI:	http://repository.upnvj.ac.id/id/eprint/50342

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