Dewi Syaidah Nafisah, . (2025) Analisis Kualitas Sistem Pendaftaran Online Rawat Jalan Berbasis Aplikasi Dengan Metode EUCS Terhadap Kepuasan Pasien di Rumah Sakit Bhayangkara Brimob Tahun 2025. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Online registration is an integral part of the implementation of mobile-based Hospital Management Information Systems (HMIS). This system has been widely adopted across various healthcare facilities, including Bhayangkara Brimob General Hospital, as an effort to enhance service efficiency and patient satisfaction. However, several technical challenges remain during its implementation, which may affect user or patient satisfaction. This study aims to assess the quality of the online registration application and identify the factors associated with patient satisfaction at Bhayangkara Brimob General Hospital using the End-User Computing Satisfaction (EUCS) framework. This study utilized a quantitative method with a cross-sectional design. A total of 100 outpatient participants were selected using purposive sampling, and the minimum required sample size was calculated using G-power software. Data analysis was conducted using univariate and bivariate methods with the chi-square test. The results revealed a significant relationship between EUCS dimensions and patient satisfaction, including content (p-value = 0.038), accuracy (p-value = 0.013), format (p-value = 0.038), ease of use (p-value = 0.000), and timeliness (p-value = 0.002). It is recommended that the hospital regularly maintain the system to minimize technical issues that could negatively impact patient comfort and satisfaction.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110713027] [Pembimbing: Cahya Arbitera] [Penguji 1: Putri Permatasari] [Penguji 2: Riswandy Wasir] |
| Uncontrolled Keywords: | Online Registration, Patient Satisfaction, EUCS |
| Subjects: | R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | DEWI SYAIDAH NAFISAH |
| Date Deposited: | 22 Jul 2025 01:15 |
| Last Modified: | 22 Jul 2025 01:15 |
| URI: | http://repository.upnvj.ac.id/id/eprint/37641 |
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