Rada Puspa Kinasih, . (2024) PENGARUH KEPUASAN KERJA, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, DAN STRES KERJA TERHADAP KINERJA : Karyawan PT Jasaraharja Putera Cabang Jakarta Mampang. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to analyze the influence of three independent variables, namely Job Satisfaction, Organizational Citizenship Behavior (OCB), and Work Stress on Employee Performance of PT Jasaraharja Putera Jakarta Mampang Branch. This study uses a quantitative method with descriptive analysis techniques to describe the characteristics of respondents and inferential analysis processed using SmartPLS version 4.0. The research population is employees of PT Jasaraharja Putera Jakarta Mampang Branch, with a sample of 40 respondents taken using the saturated sampling method. Data was collected through questionnaires distributed online using Google Forms. The results showed that job satisfaction and organizational citizenship behavior had a significant influence on employee performance, while work stress had no influence and was not significant. This study provides important insights into the role of job satisfaction and OCB in influencing employee performance, and can be used as a guide in designing more effective human resource policies, especially at PT Jasaraharja Putera Jakarta Mampang Branch Office. Keywords : Job Satisfaction; Organizational Citizenship Behavior; Work Stress; Employee Performance
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil: 2110111033] [Pembimbing: Airlangga Surya Kusuma] [Penguji 1: Yudi Nur Supriadi] [Penguji 2: Renny Husniati] |
| Uncontrolled Keywords: | Job Satisfaction, Organizational Citizenship Behavior, Work Stress, Employee Performance. |
| Subjects: | H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | RADA PUSPA KINASIH |
| Date Deposited: | 19 Feb 2025 01:42 |
| Last Modified: | 19 Feb 2025 01:42 |
| URI: | http://repository.upnvj.ac.id/id/eprint/35025 |
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