Catherine Maharani Widiasmoro, . (2024) RANCANG BANGUN SISTEM INFORMASI PENANGANAN KELUHAN PADA APARTEMEN BERBASIS WEB. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
In this rapidly developing digital era, many companies are using technology to apply it to their business, one of them is apartments companies. One of the apartments located in Jakarta is the Simpruk Teras Apartment. The complaint handling system in this apartment still uses a manual system, because residents have to come directly to the management office or by telephone, and then the complaint will be recorded manually. This becomes ineffective because human error can occur where employees forget to record complaints from residents, so the complaint is not resolved. Based on this, a web-based complaint handling system is needed for apartment that can contain all of the complaint handling. The method used in designing this information systems is the waterfall method, for requirement analysis using PIECES analysis, system design using UML (Unified Modeling Language), and using laravel framework with PHP language and MySQL for the database. The result of this research is the implementation of a web-based complaint handling information system that can help increasing the efficiency and make things easier for the parties that involved.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil : 2010512086] [Pembimbing 1 : Tri Rahayu] [Pembimbing 2 : Mohamad Bayu Wibisono] [Penguji 1 : Catur Nugrahaeni Puspita Dewi] [Penguji 2 : Zatin Niqotaini] |
| Uncontrolled Keywords: | Complaint Handling System, Waterfall, PIECES, UML, Laravel |
| Subjects: | Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | CATHERINE MAHARANI WIDIASMORO |
| Date Deposited: | 01 Oct 2024 04:35 |
| Last Modified: | 01 Oct 2024 04:35 |
| URI: | http://repository.upnvj.ac.id/id/eprint/31439 |
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