Diya Alvionita, . (2024) PENERAPAN EMOTIONAL INTELLIGENCE DALAM MENGATASI KONFLIK AGAR TERCAPAI KEPUASAN KERJA PERAWAT DI RUANG RAWAT INAP DAHLIA RSUD PASAR MINGGU. Karya Ilmiah Akhir thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
In overcoming conflicts using conflict management styles, emotional intelligence is needed in directing policies to make an action or decision. The author aims to apply emotional intelligence in overcoming conflict in order to achieve nurse job satisfaction. The case study was initiated by distributing the ROCI II (Rahim Organizational Conflict Inventory-II) questionnaire and the Abraham Maslow theory job satisfaction questionnaire and the Rotterdam Emotional Intelligence Scale (REIS) emotional intelligence questionnaire, then the author carried out the implementation in accordance with Evidence Based Practice. The results of the preliminary study, there were 7 nurses (70%) had low emotional intelligence, as many as 6 nurses (60%) in the category of conflict management and poor job satisfaction. Implementation was carried out for three consecutive days with a session duration of 30 minutes. The post test results showed an increase in the mean conflict management from a mean of 101.90 to 106.70, with a Wilcoxon test p-value of 0.041. The results of the job satisfaction post test showed an increase in the average of 76.10 to 77.70. An increase in emotional intelligence also occurred with an average difference of 3.4. The author hopes that nurses can apply emotional intelligence in overcoming conflict in order to achieve nurse job satisfaction. Keyword: Conflict Management, Emotional Intelligence, Job Satisfaction
| Item Type: | Thesis (Karya Ilmiah Akhir) |
|---|---|
| Additional Information: | [No.Panggil: 2310721006) {Pembimbing: Tatiana Siregar] [Penguji 1: Nelly Febriani] [Penguji 2: Serri Hutahaean] |
| Uncontrolled Keywords: | Conflict Management, Emotional Intelligence, Job Satisfaction |
| Subjects: | L Education > L Education (General) R Medicine > RT Nursing |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Pendidikan Profesi Ners |
| Depositing User: | DIYA ALVIONITA |
| Date Deposited: | 16 Jul 2024 09:40 |
| Last Modified: | 19 Jul 2024 01:21 |
| URI: | http://repository.upnvj.ac.id/id/eprint/30450 |
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