Andhi Nursahara, . (2024) SISTEM INFORMASI ANTRIAN ONLINE PELAYANAN JASA PADA DON JON'S BARBERSHOP BERBASIS WEB. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Technological developments have changed the way businesses operate, especially with the advent of the internet and electronic devices. Modern barbershops, for example, have become a popular choice for men to take care of their hair. However, despite offering more comprehensive services and better facilities, such as Don Jon's Barbershop, long waiting times are still an issue. In a study of 30 respondents, the majority showed high awareness of barbershops, however, customer satisfaction regarding long waiting times is still a major concern. Therefore, this study aims to design and implement an online queuing system at Don Jon's Barbershop. This system is expected to improve the efficiency and quality of customer service by allowing customers to book haircut times online and avoid long waiting times. Methods of data collection, system requirements analysis, system design, and system implementation are used in this research to achieve these goals. The results of this study are expected to provide benefits for various parties. For customers, the online queuing system will provide convenience in ordering services and reduce waiting time. For Don Jon's Barbershop, this system will improve operational efficiency and service quality, and help in organizing customer service schedules. For researchers, this research will provide insight and knowledge regarding the implementation of technology in improving customer experience and business efficiency. Thus, the online queuing system at Don Jon's Barbershop is expected to be an effective solution in overcoming the challenges of long waiting times and improving the overall customer experience.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2010512078] [Pembimbing 1: Nur Hafifah Matondang] [Pembimbing 2: Sarika] [Penguji 1: Anita Muliawati] [Penguji 2: Nindy Irzavika] |
| Uncontrolled Keywords: | online queuing system, Don Jon's Barbershop, customer |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | ANDHI NURSAHARA |
| Date Deposited: | 01 Oct 2024 08:01 |
| Last Modified: | 01 Oct 2024 08:01 |
| URI: | http://repository.upnvj.ac.id/id/eprint/30490 |
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