ANALISIS PARTISIPASI MASYARAKAT BERBASIS ELEKTRONIK MELALUI SP4N LAPOR! DALAM PENINGKATAN PELAYANAN PUBLIK DINAS BINA MARGA DAN SUMBER DAYA AIR KOTA BEKASI

Pasha Renita Arabella Napitupulu, . (2026) ANALISIS PARTISIPASI MASYARAKAT BERBASIS ELEKTRONIK MELALUI SP4N LAPOR! DALAM PENINGKATAN PELAYANAN PUBLIK DINAS BINA MARGA DAN SUMBER DAYA AIR KOTA BEKASI. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study aims to analyse e-participation via SP4N-LAPOR! and to evaluate citizens’ involvement in promoting transparency and accountability in the public services provided by the Bekasi City Public Works and Water Resources Agency (DBMSDA). The main focus is on how digital public participation influences the performance of public service oversight. This study employs a descriptive qualitative approach, with data collected through interviews, observation and document analysis. The analysis draws on e-participation theory (Hennen et al., 2020), focusing on monitoring functions (e-information and e-deliberation), as well as Digital Civic Engagement theory (Mossberger et al., 2007), using the indicators of interest, knowledge and discussion. The research findings indicate that the ‘interest’ indicator is met due to the high urgency of infrastructure issues, whilst ‘knowledge’ remains sub-optimal owing to a gap in users’ technical understanding. The ‘discussion’ and ‘e-information’ dimensions function reasonably well through the tracking of reports and the integration of communication channels, although the quality of public deliberation (e-deliberation) remains limited. It is concluded that SP4N-LAPOR! has successfully transformed the citizens of Bekasi City from passive service recipients into active monitors of the DBMSDA’s performance

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil : 2210413052] [Pembimbing : Ardli Johan Kusuma] [Penguji 1 : Nurdin] [Penguji 2 : Fatkhuri]
Uncontrolled Keywords: Community Participation, E-Participation, SP4N-LAPOR!, Transparency, Accountability, Public Services
Subjects: J Political Science > JA Political science (General)
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Politik (S1)
Depositing User: PASHA RENITA ARABELLA
Date Deposited: 01 Sep 2026 07:25
Last Modified: 01 Sep 2026 07:25
URI: http://repository.upnvj.ac.id/id/eprint/53160

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