Inaya Adelliawan, . (2026) PENGARUH LINGKUNGAN KERJA, KEPUASAN KERJA, DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN NASI UDUK 21 CIPETE. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to examine the influence of the work environment, job satisfaction, and organizational commitment on Organizational Citizenship Behavior (OCB) among employees of Nasi Uduk 21 Cipete Restaurant. This research employed a quantitative approach using a survey design. Data were collected from 50 respondents selected through the total sampling technique. The data were gathered using questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS version 4.0. The findings indicate that the work environment and job satisfaction have a positive and significant effect on Organizational Citizenship Behavior (OCB). These findings suggest that higher levels of job satisfaction encourage employees to engage in voluntary behaviors beyond their formal job responsibilities, thereby contributing positively to organizational effectiveness and success. In contrast, organizational commitment has a positive but insignificant effect on OCB, indicating that employees’ level of attachment to the organization does not necessarily translate into extra-role behavior. This study is expected to provide empirical contributions to the development of human resource management policies and practices in Small and Medium Enterprises (SMEs), particularly within the restaurant industry.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil: 2210111261] [Pembimbing: Airlangga Surya Kusuma] [Penguji 1: Abdul Aji Kresna Tri Anggara] [Ketua Penguji: Yudi Nur Supriadi] |
| Uncontrolled Keywords: | Small and Medium Enterprises (SMEs), work environment, job satisfaction, organizational commitment, Organizational Citizenship Behavior (OCB). |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | INAYA ADELLIAWAN |
| Date Deposited: | 28 Aug 2026 07:22 |
| Last Modified: | 28 Aug 2026 07:22 |
| URI: | http://repository.upnvj.ac.id/id/eprint/52163 |
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