EVALUASI TINGKAT KAPABILITAS TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 2019 PADA PT TANGARA MITRAKOM

Lisa Febriyanti, . (2026) EVALUASI TINGKAT KAPABILITAS TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 2019 PADA PT TANGARA MITRAKOM. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

In this dynamic era of digital transformation, effective information technology (IT) governance has become a crucial strategic pillar for the telecommunications industry to ensure operational efficiency and the sustainable mitigation of business risks. As a B2B satellite-based VSAT provider, PT Tangara Mitrakom faces challenges including reactive network outage management, key-person dependency, risk fragmentation, executive information asymmetry, and suboptimal macro-level compliance evaluation. This study evaluates existing capability levels, identifies gaps, and formulates strategic improvements using the COBIT 2019 framework with a mixed-methods approach. Through Design Factor analysis (threshold ≥75), five priority domains were identified EDM03, EDM05, DSS03, MEA03, and MEA04. Data were collected via document reviews, in-depth interviews, and validated questionnaires from 38 respondents. The results indicate that the company’s IT ecosystem is transitioning from defined to measurable processes. While EDM05 successfully achieved the Level 4 target (Quantitatively Managed Process), the EDM03, DSS03, MEA03, and MEA04 domains remain at Level 3, leaving a 1-level capability gap. Zero-product-cost recommendations are categorized into three tiers which is high priority for digital compliance repositories, periodic assurance plans, and risk data integration, medium priority for SLA-based ticketing optimization and knowledge management systems, and low priority for executive Business Intelligence dashboards. In conclusion, this tiered optimization provides a proactive blueprint projected to minimize bureaucratic latency and mitigate future service contract penalties.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2210512149] [Pembimbing 1: Kraugusteeliana] [Pembimbing 2: Intan Hesti Indriana] [Penguji 1: Widya Cholil] [Penguji 2: Sarika]
Uncontrolled Keywords: Gap Analysis, COBIT 2019, Capability Assessment, Design Factors, Information Technology Governance
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1)
Depositing User: LISA FEBRIYANTI
Date Deposited: 10 Sep 2026 04:12
Last Modified: 10 Sep 2026 04:12
URI: http://repository.upnvj.ac.id/id/eprint/51834

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