PENGARUH IMPLEMENTASI CORETAX, PEMAHAMAN TEKNOLOGI INFORMASI DAN KUALITAS SISTEM INFORMASI TERHADAP EFEKTIVITAS KINERJA PEGAWAI DI KPP MADYA SURAKARTA.

Akmal Ramadhani Supriyanto, . (2026) PENGARUH IMPLEMENTASI CORETAX, PEMAHAMAN TEKNOLOGI INFORMASI DAN KUALITAS SISTEM INFORMASI TERHADAP EFEKTIVITAS KINERJA PEGAWAI DI KPP MADYA SURAKARTA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

The digital transformation of tax administration through the implementation of the Coretax system is part of the Directorate General of Taxes' efforts to improve employees' performance effectiveness by providing more efficient, accurate, and integrated tax services. The success of this implementation is influenced not only by the application of the Coretax system but also by employees' understanding of information technology and the quality of the information system. This study aims to examine the effects of Coretax implementation, information technology understanding, and information system quality on employee performance effectiveness at KPP Madya Surakarta. This study employed a quantitative research approach. Data were collected through questionnaires distributed to 61 employees of KPP Madya Surakarta selected using purposive sampling. The data were analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method with SmartPLS 4 software. The results indicate that Coretax implementation has a positive and significant effect on employee performance effectiveness, information technology understanding has a positive and significant effect on employee performance effectiveness, and information system quality has the strongest positive and significant effect on employee performance effectiveness. Furthermore, the research model explains 74.6% of the variance in employee performance effectiveness. This study concludes that employee performance effectiveness is significantly influenced by the successful implementation of the Coretax system, employees' information technology understanding, and the quality of the information system, with information system quality emerging as the most influential factor. These findings contribute to the development of public sector information systems research and provide practical recommendations for the Directorate General of Taxes to optimize Coretax implementation by improving system quality and strengthening employees' digital competencies. Future research is recommended to expand the scope of the study and incorporate additional variables that may influence employee performance effectiveness.

Item Type: Thesis (Skripsi)
Additional Information: [No. Panggil: 2210112210] [Pembimbing: Yongky Rangga Yuda Nugraha] [Penguji 1: Nabillah Farras Luthfi] [Ketua Penguji: Ferry Irawan]
Uncontrolled Keywords: Coretax Implementation, Information Technology Comprehension, Information System Quality, Employee Performance Effectiveness, Tax Administration
Subjects: H Social Sciences > HJ Public Finance
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Akuntansi (S1)
Depositing User: AKMAL RAMADHANI SUPRIYANTO
Date Deposited: 07 Sep 2026 04:13
Last Modified: 07 Sep 2026 04:13
URI: http://repository.upnvj.ac.id/id/eprint/51701

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