Gabriel Tito Zacharias, . (2026) PROSES KOMUNIKASI INTERPERSONAL PELATIH KEBUGARAN KEPADA PELANGGAN FITNESS CENTER HOTEL LEMERIDIEN JAKARTA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to analyze the process of interpersonal communication between fitness trainers and customers at the Fitness Center of Hotel Le Meridien Jakarta, particularly during the customer introduction stage, customer assessment stage, and training session stage. The study is motivated by the importance of interpersonal communication in creating comfort, trust, and the success of fitness programs. A descriptive qualitative approach was employed, with data collected through Focus Group Discussions (FGDs), observation, and interviews, and analyzed using Social Penetration Theory to examine the development of interpersonal relationships between trainers and customers. The findings indicate that interpersonal communication between fitness trainers and customers occurs effectively and continuously. During the introduction and assessment stages, trainers demonstrate openness, empathy, supportive attitudes, positive attitudes, and equality in exploring customers’ physical conditions, health histories, and fitness goals. During the training session stage, interpersonal communication becomes more intensive through the provision of instructions, movement corrections, motivation, and both verbal and nonverbal support. This communication process fosters deeper interpersonal relationships and contributes to increased comfort, motivation, and customer satisfaction in participating in fitness programs.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1910411205] [Pembimbing: Witanti Prihatiningsih] [Penguji 1: Rini Riyantini] [Penguji 2: Ayu Wardani] |
| Uncontrolled Keywords: | interpersonal communication, fitness trainer, customer, fitness center, social penetration theory. |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Politik (S1) |
| Depositing User: | GABRIEL TITO |
| Date Deposited: | 07 May 2026 01:52 |
| Last Modified: | 07 May 2026 01:52 |
| URI: | http://repository.upnvj.ac.id/id/eprint/50304 |
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