ANALISIS USABILITY DAN REDESAIN UI/UX WEBSITE DIGIPORT PADA PT XYZ MENGGUNAKAN METODE HEURISTIC EVALUATION DAN GOAL-DIRECTED DESIGN

Alya Triananda Putri Kaluku, . (2026) ANALISIS USABILITY DAN REDESAIN UI/UX WEBSITE DIGIPORT PADA PT XYZ MENGGUNAKAN METODE HEURISTIC EVALUATION DAN GOAL-DIRECTED DESIGN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

The DigiPORT functions as a platform for managing partnerships with technology partners; however, several issues are still encountered in its usage that affect usability and the effectiveness of business processes. This study aims to analyze usability problems and redesign the user interface and user experience (UI/UX) of the DigiPORT website by applying the Goal-Directed Design (GDD) method, supplemented with heuristic evaluation during the research and development support stages as an evaluation technique in both the initial and final testing phases. The initial evaluation was conducted by five evaluators consisting of stakeholders with backgrounds in website operations, UI/UX, partnerships, settlement, and IT engineering. The results of the initial evaluation showed a total severity rating of 68, indicating the presence of significant usability issues, particularly related to system status visibility, navigation, interface consistency, and error handling. These findings were used as the basis for the redesign process carried out through the GDD stages, including research, modeling, requirements, framework, refinement, and development support. The reevaluation of the redesigned interface demonstrated a reduction in the total severity rating to 0, indicating that the previously identified usability issues had been successfully addressed. The results of this study indicate that the new interface design developed using the GDD approach provides a clearer workflow, higher efficiency, and better support for user tasks. This study recommends further testing involving external users and the application of additional evaluation methods, such as the System Usability Scale (SUS) or the User Experience Questionnaire (UEQ), to obtain a more comprehensive assessment of usability.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2110512132] [Pembimbing 1: Erly Krisnanik] [Pembimbing 2: Tri Rahayu] [Penguji 1: Andhika Octa Indarso] [Penguji 2: Ika Nurlaili]
Uncontrolled Keywords: usability, ui/ux, heuristic evaluation, goal-directed design, digiport.
Subjects: Q Science > QA Mathematics > QA76 Computer software
Divisions: Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1)
Depositing User: ALYA TRIANANDA PUTRI KALUKU
Date Deposited: 17 Mar 2026 02:54
Last Modified: 17 Mar 2026 02:54
URI: http://repository.upnvj.ac.id/id/eprint/42357

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