Angelina Gracia, . (2025) ANALISIS KINERJA SISTEM E-TICKETING APLIKASI FERIZY PADA LINTASAN MERAK-BAKAUHENI. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The implementation of the e-ticketing system through the Ferizy application is a strategic solution to improve the efficiency and safety of the Merak–Bakauheni shipping route. This study analyzes the performance of the Ferizy application using a mixed qualitative and quantitative method based on survey data from 118 respondents. The analysis results show that 82.2% of users are satisfied, 75.4% state that port queues have decreased, and 67.8% state that the application is easy to use. From the results of the linear regression test, it is known that the quality of the e-ticketing system contributes 27.3% to the performance of the application (R² = 0.273). Data from Google Analytics also recorded an average transaction duration of 21 minutes and 14 seconds and an engagement rate of 71.1%, indicating that the system's performance is quite stable even during user spikes. However, 21.2% of users still experienced difficulties in filling out the manifest data. This study recommends enhancing user education, developing elderly-friendly features, and enforcing buffer zone rules to support inclusive and sustainable system optimization.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2010313005] [Pembimbing: Amir Marasabessy] [Penguji 1: Fajri Ashfi Rayhan] [Penguji 2: Wiwin Sulistyawati] |
| Uncontrolled Keywords: | E-ticketing, Ferizy, System Performance, User Satisfaction, Merak–Bakauheni Port |
| Subjects: | V Naval Science > V Naval Science (General) V Naval Science > VM Naval architecture. Shipbuilding. Marine engineering |
| Divisions: | Fakultas Teknik > Program Studi Teknik Perkapalan (S1) |
| Depositing User: | ANGELINA GRACIA |
| Date Deposited: | 07 Aug 2025 09:02 |
| Last Modified: | 08 Aug 2025 03:30 |
| URI: | http://repository.upnvj.ac.id/id/eprint/39603 |
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