Ulfa Puspita Sari, . (2025) ANALISIS PENANGANAN INQUIRY UNTUK MENGURANGI LEAD TIME PADA PT BOSCH REXROTH. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to analyze non-value-added activities and design process improvements to reduce lead time in the inquiry handling process. The methodology employed is the Six Sigma approach using the DMAIC (Define, Measure, Analyze, Improve, Control) framework, combined with the Value Stream Mapping (VSM) analysis tool. Data were collected through direct observation and internal interviews. The Current State Value Stream Map revealed that only 54.5% of the activities are classified as value-added, while the remaining consist of Non-Value Added (NVA) and Necessary Non-Value Added (NNVA) activities. The Future State Value Stream Map proposed improvements such as process digitalization, integration of information systems, and simplification of cross-functional communication. These improvements are projected to reduce the inquiry handling lead time by up to 84.34%. The study concludes that the integration of VSM and Six Sigma is effective in identifying waste and designing a more efficient process within the context of non-production administrative services.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110111183] [Pembimbing: Jenji Gunaedi Argo] [Penguji 1: Rosali Sembiring] [Penguji 2: Heni Nastiti] |
| Uncontrolled Keywords: | Inquiry, Lead Time, Value Stream Mapping (VSM), Six Sigma, DMAIC |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | ULFA PUSPITA SARI |
| Date Deposited: | 29 Aug 2025 07:19 |
| Last Modified: | 29 Aug 2025 07:19 |
| URI: | http://repository.upnvj.ac.id/id/eprint/38412 |
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