PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA PERUSAHAAN JASA PINDAHAN MEDIA MOVER

Pramesti Pangestika, . (2025) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA PERUSAHAAN JASA PINDAHAN MEDIA MOVER. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study aims to analyze the influence of Total Quality Management (TQM) on operational performance in the moving services company Media Mover. The TQM elements examined in this research include customer focus, quality obsession, continuous system improvement, and employee involvement and empowerment. This study employs a quantitative approach using the SEM-PLS method through the SmartPLS 4.0 application. The sampling technique used is total sampling, with a total of 27 participants involving all employees of Media Mover. The results of the study indicate that: (1) Customer focus has no significant effect on operational performance; (2) Quality obsession has a significant effect on operational performance; (3) Continuous system improvement has no significant effect on operational performance; (4) Employee involvement and empowerment have a significant effect on operational performance; and (5) Customer focus, quality obsession, continuous system improvement, and employee involvement and empowerment collectively (simultaneously) have a significant effect on operational performance. The TQM approach can provide valuable insights for improving the company. In this context, it helps identify problem areas and anticipate further losses. Thus, the company can focus on its core competitiveness and continuously enhance its operational performance

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2110111071] [Pembimbing: Rosali Sembiring] [Penguji 1: Jenji Gunaedi] [Penguji 2: Ardhiani Fadila]
Uncontrolled Keywords: Total Quality Management, Customer focus, Quality obsession, Continuous system improvement, Employee involvement and empowerment
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: PRAMESTI PANGESTIKA
Date Deposited: 11 Aug 2025 03:18
Last Modified: 11 Aug 2025 03:18
URI: http://repository.upnvj.ac.id/id/eprint/37995

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