Azka Awwaliyyah, . (2025) ANALISIS PENGALAMAN PENGGUNA DAN REDESIGN WEBSITE PT. NETT TRANS LOGISTICS MENGGUNAKAN METODE WEBQUAL 4.0 DAN USER CENTERED DESIGN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
![[img]](http://repository.upnvj.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (198kB) |
|
Text
AWAL.pdf Download (817kB) |
|
Text
BAB 1.pdf Restricted to Repository UPNVJ Only Download (275kB) |
|
Text
BAB 2.pdf Restricted to Repository UPNVJ Only Download (566kB) |
|
Text
BAB 3.pdf Restricted to Repository UPNVJ Only Download (977kB) |
|
Text
BAB 4.pdf Restricted to Repository UPNVJ Only Download (5MB) |
|
Text
BAB 5.pdf Download (221kB) |
|
Text
DAFTAR PUSTAKA.pdf Download (227kB) |
|
Text
RIWAYAT HIDUP.pdf Restricted to Repository UPNVJ Only Download (120kB) |
|
Text
LAMPIRAN.pdf Restricted to Repository UPNVJ Only Download (9MB) |
|
Text
HASIL PLAGIARISME.pdf Restricted to Repository staff only Download (43MB) |
|
Text
ARTIKEL KI.pdf Restricted to Repository staff only Download (1MB) |
Abstract
This study analyzes user experience and redesigns website of PT. Nett Trans Logistics using the webqual 4.0 method and a user centered design approach. The company operates in the Transportation and Logistics sector and utilizes its website as a medium for delivering information and promoting services. Evaluation was based on three main webqual 4.0 aspects: usability, information quality, and service interaction quality. Data were collected through questionnaires distributed to customers and business partners. Results showed that 82.1% of respondents found the website’s appearance unappealing, and 58.9% stated that the information was not up-to-date. A redesign was conducted using the user centered design approach. The evaluation compared Webqual Index values before and after the redesign. The results showed a significant improvement, from an average score of 0.74 (“Good”) to 0.88 (“Very Good”). This redesign successfully enhanced the website’s quality and improved user satisfaction.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110512084] [Pembimbing 1: Kraugusteeliana] [Pembimbing 2: Rudhy Ho Purabaya] [Penguji 1: Iin Ernawati] [Penguji 2: M. Octaviano Pratama] |
| Uncontrolled Keywords: | Webqual_4.0, User_Centered_Design, Website_Quality, User_Experience, Website_Redesign |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | AZKA AWWALIYYAH |
| Date Deposited: | 07 Aug 2025 01:46 |
| Last Modified: | 07 Aug 2025 01:46 |
| URI: | http://repository.upnvj.ac.id/id/eprint/37684 |
Actions (login required)
 |
View Item |