Hawna Adisty, . (2025) ANALISIS KUALITAS LAYANAN WEBSITE VOCASIA.ID TERHADAP KEPUASAN PENGGUNA DENGAN MENGGUNAKAN WEBQUAL 4.0. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Vocasia.id is an online course platform that supports digital learning. However, to ensure user satisfaction, it is necessary to assess the quality of the services provided. The aim of this study is to analyze the quality of Vocasie.id services and improve user satisfaction using the webqual 4.0 method. This study employs a quantitative approach by administering questionnaires to Vocasia.id users. The data obtained is analyzed using statistical methods to determine how much influence the quality of website services has on user satisfaction. The results showed that although the simple usage dimension has a significant impact on user satisfaction, it is still necessary to improve the quality of information and service interaction. The study concludes that three indicators IQ_1, IQ_6, and SQ_5 require enhancements, as they are positioned in quadrant one. The proposed improvements include enhancing customer support responsiveness, providing clearer information, and refining the user interface design to improve the overall user experience.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110512008] [Pembimbing: Ika Nurlaili Isnainiyah] [Penguji 1: Andhika Octa Indarso] [Penguji 2: Bambang Triwahyono] |
| Uncontrolled Keywords: | Webqual 4.0, service quality, user satisfaction, Vocasia.id, usability, information quality, service interaction quality. |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | HAWNA ADISTY |
| Date Deposited: | 06 Aug 2025 02:53 |
| Last Modified: | 06 Aug 2025 02:53 |
| URI: | http://repository.upnvj.ac.id/id/eprint/36886 |
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