Satrio Wicaksono, . (2024) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA PT EMERY JELAJAH NEGERI. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to analyze the effect of Total Quality Management (TQM) on operational performance at PT Emery Jelajah Negeri. TQM examined in this study consists of four elements, namely obsession with quality, teamwork, continuous improvement, and education and training. This research uses a quantitative approach with the SEM-PLS method using the SmartPLS 4.0 application. Determination of the sample of this study using the total sampling method with a sample of 15 and involving all workers of PT Emery Jelajah Negeri. The results showed that (1) obsession with quality has no significant effect on operational performance, (2) teamwork has a significant effect on operational performance (3) continuous improvement has no significant effect on operational performance, (4) education and training has no significant effect on operational performance, (5) the four elements of TQM together (simultaneously) have a significant effect on operational performance. The implementation of TQM can improve product quality and operational efficiency, so that companies can be more competitive in the market.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2110111144] [Pembimbing: Rosali Sembiring] [Penguji 1: Jenji Gunaedi Argo] [Penguji 2: Anggi Angga Resti] |
| Uncontrolled Keywords: | Total Quality Management, Quality Obsession, Teamwork, Continuous Improvement, Education and Training |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | SATRIO WICAKSONO |
| Date Deposited: | 12 Feb 2025 04:54 |
| Last Modified: | 12 Feb 2025 04:54 |
| URI: | http://repository.upnvj.ac.id/id/eprint/34701 |
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