Riva Dharmayana, ., (2024) ANALISIS TINGKAT KEPUASAN DAN KEPERCAYAAN NASABAH TERHADAP BANK SYARIAH INDONESIA PASCA SERANGAN CYBER 2023. Tugas Akhir thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The merger of three Sharia Banks in Indonesia created the largest Sharia Bank in Indonesia, namely Bank Syariah Indonesia, with a Muslim potential of 240 million people, making Bank Syariah Indonesia able to become the biggest player in the field of Sharia Banking. However, in 2023 the Cyber Attack hit Bank Syariah Indonesia was quite It was a blow that the security system of the largest Sharia Bank in Indonesia was not completely safe, many of its customers withdrew their savings and switched to other banks. It will be interesting to see the impact of this cyber attack on Bank Syariah Indonesia and how their strategy is to restore customer trust. In order to find answers to the problems in this final assignment, the author uses Quantitative descriptive Research Methods.
| Item Type: | Thesis (Tugas Akhir) |
|---|---|
| Additional Information: | [No.Panggil: 2110101022] [Pembimbing: Ranila Suciati] [Penguji 1: Diana Triwardhani] [Penguji 2: Suharyati] |
| Uncontrolled Keywords: | Cyber Attack, Customer Satisfaction, Customer Trust |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions L Education > L Education (General) |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Perbankan dan Keuangan (DIII) Fakultas Ekonomi dan Bisnis > Program Studi Perbankan dan Keuangan (DIII) |
| Depositing User: | RIVA DHARMAYANA |
| Date Deposited: | 02 Oct 2024 02:43 |
| Last Modified: | 02 Oct 2024 02:43 |
| URI: | http://repository.upnvj.ac.id/id/eprint/31347 |
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