Nabila Zulfa Humahera, . (2023) PENGUKURAN BEBAN KERJA PEKERJA RELATIONSHIP MANAGER DIVISI AGRIBISNIS MENGGUNAKAN METODE RATING SCALE MENTAL EFFORT (RSME) DAN MODIFIED COOPER HARPER (MCH) PADA PT IJK. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
PT IJK, a banking company, faces challenges in its agribusiness division, where duties are no longer separated by commodities. This results in uneven workload and responsibilities between employees. A study was conducted to determine the level of mental workload perceived by workers using the Rating Scale of Mental Effort (RSME) and Modified Cooper Harper Scale methods (MCH). The division's reliance on commodities for client handling leads to a lack of differentiation between departments and clients. The results of the calculation of the mental workload using the RSME method showed that the large workload perceived by 3 employees falls into a very large category, 11 employees fall into a large category and 1 employee falls in a rather large category while the most dominant variable was the workload variable (BK) of 17.74% with an average indicator of 99.13 (overload). The MCH method showed the most dominant mental workload produced at work 3 with a weight of 76.67%. (overload). The proposed improvement plan is to create a system to facilitate the work of a relationship manager, to create new marketing strategies, add a number of employees, and to differentiate departments by sector or commodity.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1910312030] [Pembimbing: Nur Fajriah] [Penguji 1: Muhamad As'adi] [Penguji 2: Santika Sari] |
| Uncontrolled Keywords: | Workload, Rating Scale Mental Effort, Modified Cooper Harper Scale |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TA Engineering (General). Civil engineering (General) |
| Divisions: | Fakultas Teknik > Program Studi Teknik Industri (S1) |
| Depositing User: | Nabila Zulfa Humahera |
| Date Deposited: | 31 Jul 2023 02:31 |
| Last Modified: | 31 Jul 2023 02:31 |
| URI: | http://repository.upnvj.ac.id/id/eprint/25647 |
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