Alif Falih Muhammad Lubis, . (2023) PENGUKURAN KUALITAS LAYANAN WEBSITE DUNIAMURAH.COM MENGGUNAKAN METODE WEBQUAL 4.0 PADA PENGGUNA DI WILAYAH JAKARTA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
![[img]](http://repository.upnvj.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (102kB) |
|
Text
AWAL.pdf Download (3MB) |
|
Text
BAB1.pdf Download (83kB) |
|
Text
BAB2.pdf Restricted to Repository UPNVJ Only Download (286kB) |
|
Text
BAB3.pdf Restricted to Repository UPNVJ Only Download (176kB) |
|
Text
BAB4.pdf Restricted to Repository UPNVJ Only Download (879kB) |
|
Text
BAB5.pdf Download (70kB) |
|
Text
DAFTAR PUSTAKA.pdf Download (78kB) |
|
Text
RIWAYAT HIDUP.pdf Restricted to Repository UPNVJ Only Download (79kB) |
|
Text
LAMPIRAN.pdf Restricted to Repository UPNVJ Only Download (2MB) |
|
Text
HASIL PLAGIARISME.pdf Restricted to Repository staff only Download (1MB) |
|
Text
ARTIKEL KI.pdf Restricted to Repository staff only Download (2MB) |
Abstract
Duniamurah website does not include a website that is user friendly because it is not yet compatible with mobile phones or browsers when accessed by customers. Information provided on the website is irrelevant, such as stock information that is not updated and ongoing promo information that has an inaccurate date listed. As well as the payment methods provided by the Duniamurah website are still somewhat out of date because customers have to upload proof of transfer to the website for manual confirmation by the company's administration. webqual 4.0 method. This measurement technique method has 3 main topics, namely usability, information quality, and service interaction quality. By measuring the quality of Duniamurah website services based on user ratings, indicators of recommendations for improving the Duniamurah website will be obtained for companies. The results of this study can provide recommendations for improvement to PT. Putra Perdana Sentosa on the quality of Duniamurah website services based on the main indicators of WebQual 4.0. so that PT. Putra Perdana Sentosa can increase customer satisfaction and make it easier for customers to use the Duniamurah website.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [no.panggil:1910512029] [pembimbing:Kraugusteeliana] [penguji1:Bambang Saras] [penguji2:Erly Krisnanik] |
| Uncontrolled Keywords: | information technology, website, webqual 4.0 |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | Alif Falih Muhammad Lubis |
| Date Deposited: | 23 Feb 2023 08:23 |
| Last Modified: | 23 Feb 2023 08:23 |
| URI: | http://repository.upnvj.ac.id/id/eprint/23109 |
Actions (login required)
 |
View Item |