Kevin Hario Suryo Hutomo, . (2021) ANALISIS PENGGUNA APLIKASI LIVIN’ BY MANDIRI MENGGUNAKAN FRAMEWORK COBIT 5.0 PADA WILAYAH KEBON SIRIH. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The application of information technology is very important for companies and organizations today. In this era of rapidly developing technology, technology has benefited in various fields. The Livin' by Mandiri application is a system created by Bank Mandiri. The goal is to make it easier for customers to make direct mobile transactions anywhere and anytime. In order to continue to achieve the best service for Bank Mandiri customers, performance assessments and evaluations must be carried out to improve services. The assessment is carried out using the Control Objectives for Information and Related Technology (COBIT) 5 framework consisting of the Align, Plan, and Organize (APO), Build, Acquire, and Implement (BAI), Deliver, Service and Support (DSS) domains. , Monitor, Evaluate, and Assess (MEA), and Evaluate, Direct, and Monitor (EDM). This study focuses on measuring Capability Level in 2 domains, namely Align, Plan, and Organize (APO) and Deliver, Service and Support (DSS). This study distributed questionnaires to 378 customers of the Livin' by Mandiri application. For the data analysis method using IBM SPSS Statistics 24. The desired target capability level is 3 (three). The capability level results obtained for each domain are APO01 3 (three), APO02 1 (one), APO04 2 (two), APO08 1 (one), APO09 1 (one), APO10 3 (three), APO11 3 ( three), APO12 1 (one), APO13 1 (one), DSS02 1 (one), DSS03 1 (one), DSS04 1 (one), DSS05 1 (one), and DSS06 3 (three). The gap obtained resulted in several recommendations, one of which is the Ask Mandiri feature which is useful for customers who have problems using the Livin' by Mandiri application or transactions.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 1710512032] [Pembimbing 1: Kraugusteeliana] [Pembimbing 2: Rio Wirawan] [Penguji 1: Theresiawati] [Penguji 2: Tri Rahayu] |
| Uncontrolled Keywords: | COBIT 5, Capability Level, Livin’ by Mandiri |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | Kevin Hario Suryo Hutomo |
| Date Deposited: | 21 Dec 2021 08:13 |
| Last Modified: | 21 Dec 2021 08:13 |
| URI: | http://repository.upnvj.ac.id/id/eprint/11304 |
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