Eliana Putri Dinanti, . (2026) ANALISIS KINERJA PT LINTAS SUKAPURA MANDIRI MENGGUNAKAN BALANCED SCORECARD DAN OMAX-TLS. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
PT Lintas Sukapura Mandiri is a service company engaged in the distribution and operational services of petroleum fuel. The company has experienced a decline in the number of work contracts over the past few years and has not yet established a performance measurement system capable of comprehensively evaluating both financial and non-financial aspects. This study aims to analyze the company's performance using the Balanced Scorecard (BSC) method integrated with SWOT analysis, the Analytical Hierarchy Process (AHP), the Objective Matrix–Traffic Light System (OMAX–TLS), and the Fishbone Diagram. SWOT analysis was used as the basis for developing the strategy map and the company's strategic objectives. Furthermore, AHP was employed to determine the priority weights of the perspectives and Key Performance Indicators (KPIs), while OMAX–TLS was used to measure the level of achievement of each KPI. Indicators that did not achieve their targets were analyzed using the Fishbone Diagram to identify the root causes of the problems and formulate improvement recommendations. The results showed that the Customer Perspective obtained the highest weight of 0.52 based on the Analytical Hierarchy Process (AHP), while the Learning and Growth Perspective obtained the lowest weight of 0.05. Performance measurement using the Objective Matrix (OMAX) indicated that the Customer Perspective achieved the highest performance score. Of the eleven KPIs evaluated, four were classified in the green category, three in the yellow category, and four in the red category.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2210312036] [Pembimbing: Nur Fajriah] [Penguji 1: Nanang Alamsyah] [Penguji 2: Hilmana Radhia Putera] |
| Uncontrolled Keywords: | Balanced Scorecard, OMAX–Traffic Light System, Performance Measurement. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Teknik > Program Studi Teknik Industri (S1) |
| Depositing User: | ELIANA PUTRI DINANTI |
| Date Deposited: | 28 Aug 2026 07:05 |
| Last Modified: | 28 Aug 2026 07:05 |
| URI: | http://repository.upnvj.ac.id/id/eprint/53740 |
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