PENGARUH LAYANAN DIGITAL DAN LITERASI KEUANGAN SYARIAH TERHADAP MINAT MENABUNG PADA BANK SYARIAH INDONESIA DI JABODETABEK

Falah Muhammad Ihsan, . (2026) PENGARUH LAYANAN DIGITAL DAN LITERASI KEUANGAN SYARIAH TERHADAP MINAT MENABUNG PADA BANK SYARIAH INDONESIA DI JABODETABEK. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

Technological advancements in the current era compel Sharia banks to continuously develop digital services to enhance service quality, while simultaneously driving innovations aimed at improving the customer experience and operational efficiency. This study focuses on the intention to save with Bank Syariah Indonesia. In this context, such intention refers to the transactional, referential, preferential, and exploratory inclinations of the Jabodetabek population regarding the use of digital services as part of their financial activities. A quantitative design was adopted, with purposive sampling used to select 100 Muslim respondents, each at least 17 years old, domiciled in Jabodetabek, and both familiar with and active users of Bank Syariah Indonesia’s digital services. A Likert-scale questionnaire distributed via Google Form was used to collect primary data. with the resulting data processed through Partial Least Squares Structural Equation Modeling (PLS-SEM). Both digital services and Islamic financial literacy were found to exert a positive and significant influence on saving interest. It can therefore be concluded that simultaneous improvement in the quality of digital services and the level of Islamic financial literacy is capable of strengthening public interest in saving at Islamic banks.

Item Type:	Thesis (Skripsi)
Additional Information:	[No. Panggil: 2010116077] [Pembimbing: Fadhli Suko Wiryanto] [Penguji 1: Diva Azka Karimah] [Ketua Penguji : Prima Dwi Priyatno]
Uncontrolled Keywords:	Bank Syariah Indonesia, Digital Services, Interest in Saving, Islamic Financial Literacy
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HC Economic History and Conditions
Divisions:	Fakultas Ekonomi dan Bisnis > Program Studi Ekonomi Syariah (S1)
Depositing User:	FALAH MUHAMMAD IHSAN
Date Deposited:	31 Aug 2026 02:14
Last Modified:	31 Aug 2026 02:15
URI:	http://repository.upnvj.ac.id/id/eprint/52215

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