EVALUASI PELAYANAN PERSALINAN TERHADAP KEPUASAN IBU MELAHIRKAN DI RUMAH SAKIT PERMATA PAMULANG TANGERANG SELATAN TAHUN 2025

Shenia Rully Arvian, . (2026) EVALUASI PELAYANAN PERSALINAN TERHADAP KEPUASAN IBU MELAHIRKAN DI RUMAH SAKIT PERMATA PAMULANG TANGERANG SELATAN TAHUN 2025. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

A positive experience of childbirth is a crucial factor in maternal health care. This study is designed to evaluate the quality of childbirth services regarding the level of satisfaction of mothers giving birth at Permata Pamulang Hospital in 2025. The research approach applied is quantitative with a cross-sectional design. The study sample consisted of 46 mothers giving birth taken using the total sampling technique. The research instrument used the Childbirth Experience Questionnaire (CEQ) to measure the mother's personal abilities as well as the Servqual questionnaire which includes dimensions of physical evidence, responsiveness and empathy, assurance, on the other hand, the satisfaction of the mother giving birth was measured using The Satisfaction with Intrapartum Care. Data analysis was performed univariately and bivariately using the chi-square test. The results showed that most mothers giving birth were less satisfied with the overall delivery service. The bivariate analysis showed a significant association between health care worker support (p = 0.004; POR = 7.636), maternal participation (p = 0.001; POR = 13.458), and hospital facilities (p = 0.001; POR = 24.429) with maternal satisfaction. Meanwhile, the self-ability, security and responsiveness of health workers did not show a statistically significant relationship. The conclusions of this study show that external factors of care, especially health worker support, maternal participation in decision-making, and quality of facilities, are the main determinants of maternal satisfaction.

Item Type: Thesis (Skripsi)
Additional Information: [No,Panggil: 2210713096] [Pembimbing: Ayu Anggraeni Dyah Purbasari] [Penguji 1: Putri Permatasari] [Penguji 2: Riswandy Wasir]
Uncontrolled Keywords: Childbirth Services, Mothers in Labor, Mother Satisfaction
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1)
Depositing User: SHENIA RULLY ARVIAN
Date Deposited: 12 Feb 2026 04:51
Last Modified: 12 Feb 2026 04:51
URI: http://repository.upnvj.ac.id/id/eprint/42724

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