Saula Bellatrix Lumbantobing, . (2026) EVALUASI PENGELOLAAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN EFEKTIVITAS KINERJA TENAGA REKAM MEDIS DI RUMAH SAKIT SOEHARTO HEERDJAN TAHUN 2025. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Human resource (HR) management plays a strategic role in supporting the effectiveness of medical record officers’ performance as a key component of health information services in hospitals. Although the number of medical record officers at Soeharto Heerdjan Hospital is relatively adequate, practices of multiple job assignments and workload accumulation were still identified, potentially affecting service consistency. This study aimed to evaluate HR management in improving the effectiveness of medical record officers’ performance at Soeharto Heerdjan Hospital in 2025 using a descriptive qualitative approach. Data were collected through in-depth interviews, observations, and document reviews. Informants were selected purposively, including the head of the medical record unit, medical record officers, and hospital HR management personnel. Data validation was conducted through source, technique, and time triangulation, with data analysis supported by ATLAS.ti 25. The results showed that workforce planning and recruitment had been based on workload analysis but were not yet fully responsive to service dynamics. Workforce utilization was implemented through task allocation, shift arrangements, and limited rotation, although staff shortages remained a constraint. Workforce development was carried out through training and continuing education, but it required needs-based planning. Control was implemented through work discipline supervision and periodic evaluation, while the compensation system followed the hospital’s general policy. Overall, the effectiveness of medical record officers’ performance was relatively good; however, strengthening HR management is still required to achieve more optimal and sustainable performance.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | No.Panggil: 2210713087 Pembimbing: Putri Permatasari Penguji 1: Een Kurnaesih Penguji 2: Acim Heri Iswanto |
| Uncontrolled Keywords: | Performance Effectiveness, Human Resource Management, Hospital, Medical Record Officers |
| Subjects: | R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | SAULA BELLATRIX LUMBANTOBING |
| Date Deposited: | 04 Feb 2026 04:31 |
| Last Modified: | 04 Feb 2026 04:31 |
| URI: | http://repository.upnvj.ac.id/id/eprint/42703 |
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