PENGARUH WORKLOAD, EMOTIONAL INTELLIGENCE, DAN KOMPENSASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA BANK MANDIRI KC JATINEGARA

Rizqia Ananda Soleha, . (2024) PENGARUH WORKLOAD, EMOTIONAL INTELLIGENCE, DAN KOMPENSASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA BANK MANDIRI KC JATINEGARA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This research aims to determine the effect of Workload, Emotional Intelligence, and Compensation on Organizational Citizenship Behavior at Bank Mandiri KC Jatinegara. The research method used is quantitative, involving 50 respondents as the sample. The data analysis techniques applied include descriptive and inferential analysis, with data processing conducted using SmartPLS 4.1. The results of the study indicate that: (1) Workload has an effect on Organizational Citizenship Behavior, (2) Emotional Intelligence does not affect Organizational Citizenship Behavior, and (3) Compensation influences Organizational Citizenship Behavior. The implications of this research, both theoretically and practically, are expected to contribute to the development of knowledge in human resource management and serve as a consideration in solving relevant problems in the field.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2110111172] [Pembimbing: Syarif Ali] [Penguji 1: Yudi Nur Supriyadi] [Penguji 2; Renny Husniati]
Uncontrolled Keywords: Workload, Emotional Intelligence, Compensation, Organizational Citizenship Behavior.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: RIZQIA ANANDA SOLEHA
Date Deposited: 03 Mar 2025 07:01
Last Modified: 16 Apr 2025 08:35
URI: http://repository.upnvj.ac.id/id/eprint/34795

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