PENGARUH TOTAL QUALITY MANAGEMENT DAN JUST IN TIME TERHADAP KINERJA OPERASIONAL RESTORAN "KEDAI KITA"

Leonardo Zefanya Prima Firdaus, . (2024) PENGARUH TOTAL QUALITY MANAGEMENT DAN JUST IN TIME TERHADAP KINERJA OPERASIONAL RESTORAN "KEDAI KITA". Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study aims to analyze the influence of Total Quality Management and Just In Time on the operational performance at “Kedai Kita” restaurant. The research is based on the significance of operational performance as an indicator of a restaurant's success in meeting customer satisfaction, focusing on improving service quality, product quality, and inventory management. The research method employed is quantitative, using the SEM-PLS approach and the SmartPLS 4.0 application for inferential analysis techniques. Data were collected through a Google Forms questionnaire distributed to 82 employees of “Kedai Kita” restaurant in Bogor. The findings of the study indicate that (1) Total Quality Management has a positive and significant impact on operational performance, particularly through elements such as customer focus, teamwork, continuous process improvement, education and training, as well as employee involvement and empowerment; (2) Just In Time positively and significantly affects operational performance through indicators such as supplier relationships, accurate scheduling, and employee commitment; and (3) Total Quality Management and Just In Time simultaneously influence operational performance.. This study provides practical recommendations for the management of “Kedai Kita” restaurant to continuously integrate these two strategies into daily operations.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2110111145] [Pembimbing: Rosali Sembiring] [Penguji 1: Jenji Gunaedi Argo] [Penguji 2: Yoko Tristiarto]
Uncontrolled Keywords: Total Quality Management, Just In Time, Operational Performance, Kedai Kita
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: LEONARDO ZEFANYA PRIMA FIRDAUS
Date Deposited: 13 Feb 2025 06:18
Last Modified: 13 Feb 2025 06:18
URI: http://repository.upnvj.ac.id/id/eprint/34661

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