Siti Aminah, . (2023) PENGUKURAN KUALITAS LAYANAN SISTEM INFORMASI ORMAWA (SIWA) UPN “VETERAN” JAKARTA MENGGUNAKAN WEBQUAL 4.0. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
UPN "Veteran" Jakarta's website-based Ormawa Information System (SIWA) has been developed as a transition from the old system, expected to help ormawa administration activities. However, based on the results of observations and interviews, several problems were found, such as the frequent manual administration process, the existence of a process flow in the administration of ormawa activities that are not contained in SIWA, the display is less user friendly, and users still often miss the latest information. This study aims to measure the quality of the SIWA website using the WebQual 4.0 method with 3 indicators including usability, information quality and service interaction quality. Determination of respondents is determined by stratified random sampling technique. The number of samples in this study was 48 respondents. The average result of the gap value analysis is -1.44, the average WebQual Index (WQI) is 0.65, and there are 7 indicators in quadrant 1 of the Importance Performance Analysis (IPA) results. Based on the results of the analysis, recommendations for improving the SIWA website include adding a message feature, notification feature, FAQ (Frequently Asked Question) menu, guide menu, improvements to the navigation bar, activity progress menu, activity progress validation page, fund disbursement validation page and recommending content improvement by adding activity permit letters and fund disbursement letters.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil:1910512056] [Pembimbing: Helena Nurramdhani Irmanda] [Penguji 1: Tri Rahayu] [Penguji 2: Ruth Mariana Bunga Wadu] |
| Uncontrolled Keywords: | Information System Student, WebQual 4.0, Importance Performance Analysis (IPA) |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Informatika (S1) |
| Depositing User: | Siti Aminah |
| Date Deposited: | 08 Aug 2023 08:47 |
| Last Modified: | 08 Aug 2023 08:47 |
| URI: | http://repository.upnvj.ac.id/id/eprint/25094 |
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