Azzah Hanifah, . (2022) PENGUKURAN CAPABILITY LEVEL PADA LAYANAN APLIKASI JAKI (JAKARTA KINI) MENGGUNAKAN FRAMEWORK COBIT 5 DOMAIN APO, DSS, & MEA. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
![[img]](http://repository.upnvj.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (12kB) |
|
Text
AWAL.pdf Download (1MB) |
|
Text
BAB 1.pdf Download (405kB) |
|
Text
BAB 2.pdf Restricted to Repository UPNVJ Only Download (1MB) |
|
Text
BAB 3.pdf Restricted to Repository UPNVJ Only Download (575kB) |
|
Text
BAB 4.pdf Restricted to Repository UPNVJ Only Download (1MB) |
|
Text
BAB 5.pdf Download (290kB) |
|
Text
DAFTAR PUSTAKA.pdf Download (399kB) |
|
Text
RIWAYAT HIDUP.pdf Restricted to Repository UPNVJ Only Download (176kB) |
|
Text
LAMPIRAN.pdf Restricted to Repository UPNVJ Only Download (4MB) |
|
Text
HASIL PLAGIARISME.pdf Restricted to Repository staff only Download (11MB) |
|
Text
ARTIKEL KI.pdf Restricted to Repository staff only Download (963kB) |
Abstract
The government uses technology developments to innovate to improve the quality of smart city-based public services. One of Jakarta's public services that can meet the needs of Jakarta residents is the JAKI (Jakarta Kini) application. Efforts to improve services are needed for users of the benefits of the JAKI application through measuring the level of capability of the JAKI application using the COBIT 5 framework from the user's perspective in the hope of knowing the factors that are not optimal in the JAKI application and producing recommendations as an effort to increase JAKI's capabilities. The research method used is quantitative by distributing questionnaires to 400 respondents using the JAKI application who are domiciled in the city of Jakarta. The domains used in this study focus on the domains and subdomains APO08 (manage relationships), APO12 (manage risk), DSS01 (manage operations), DSS02 (manage service requests and incidents), DSS05 (manage security), and MEA01 (monitor, evaluate, and assessing performance and adjusting) and has gone through the validity test phase with the results of the calculated r value of more than 0.098 and reliability with the results of the cornbarch alpha value of 0.942. The results of the measurement using the COBIT 5 Framework are that the JAKI application is at level 2, which means it is included in the Managed Process category.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil : 1810512035] [Pembimbing 1 : Kraugusteeliana] [Pembimbing 2 : Sarika] [Penguji 1 : Catur Nugrahaeni] [Penguji 2 : Yulnelly] |
| Uncontrolled Keywords: | Service, JAKI, COBIT 5, Capability level. |
| Subjects: | Q Science > Q Science (General) Q Science > QA Mathematics Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software T Technology > T Technology (General) |
| Divisions: | Fakultas Ilmu Komputer > Program Studi Sistem Informasi (S1) |
| Depositing User: | Azzah Hanifah |
| Date Deposited: | 10 Aug 2022 03:56 |
| Last Modified: | 11 Aug 2022 07:35 |
| URI: | http://repository.upnvj.ac.id/id/eprint/19790 |
Actions (login required)
 |
View Item |