Eurolia Khoirunnisa, . (2026) PENGALAMAN KOMUNIKASI KONFLIK IBU DAN ANAK PEREMPUAN DEWASA AWAL DI WHATSAPP. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
This study aims to understand the experience of conflict communication between mothers and young adult daughters mediated by the WhatsApp application. In the digital age, shifts in family interaction patterns pose new challenges, where the limitations of text-based media often lead to message distortion. A qualitative approach and phenomenological method were used to capture the essence of the informant's experiences in depth. Data were collected through in-depth interviews with pairs of mothers and young adult daughters who had experienced conflict communication on WhatsApp. The results of the study show that conflict communication is triggered by differences in generational thinking, emotional conditions during communication, and the intrinsic limitations of digital media. The findings of this study identify that the use of communication symbols, such as capital letters, punctuation marks, emojis, and pauses in replying to messages, are interpreted subjectively by the informants. These subjective interpretations cause conflicts rooted in differences in symbolic meaning. The conflict resolution process is carried put through cooling down strategies, conscious clarification of meaning, and transition to face-to-face communication. Based on the Symbolic Interactionism perspective, this study concludes that conflict in the digital space is a process of negotiating meaning which, if managed with good role-taking skills, can contribute to emotional maturity and strengthen the relational bond between mothers and young adult daughters. Keywords : Conflict Communication, Mothers and Young Adult Daughters, WhatsApp, Symbolic Interactionism, Meaning Conflict
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil: 2210411118 [Pembimbing: Kusumajanti] [Penguji 1: Siti Maryam] [Penguji 2; Nuril Ashivah Misbah] |
| Uncontrolled Keywords: | Conflict Communication, Mothers and Young Adult Daughters, WhatsApp, Symbolic Interactionism, Meaning Conflict |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HQ The family. Marriage. Woman |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S1) Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Ilmu Komunikasi (S1) |
| Depositing User: | EUROLIA KHOIRUNNISA |
| Date Deposited: | 09 Apr 2026 07:27 |
| Last Modified: | 09 Apr 2026 07:27 |
| URI: | http://repository.upnvj.ac.id/id/eprint/42700 |
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