PERANCANGAN USER INTERFACE BERBASIS BUSINESS PROCESS MODEL AND NOTATION (BPMN) DAN PEN GUJIAN HUMAN CENTERED DESIGN (HCD) MENGGUNAKAN USABILITY TESTING

M Syamil Al Jundi Khairul, . (2025) PERANCANGAN USER INTERFACE BERBASIS BUSINESS PROCESS MODEL AND NOTATION (BPMN) DAN PEN GUJIAN HUMAN CENTERED DESIGN (HCD) MENGGUNAKAN USABILITY TESTING. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

Manual stock management at the MSME (Micro, Small, and Medium Enterprise) Toko Bin Sungkar has led to several operational issues, such as data inaccuracies, miscalculations in physical inventory, and time-consuming data retrieval. To ad dress these challenges, a system design approach was adopted using Business Process Model and Notation (BPMN), along with a Human-Centered Design (HCD) evaluation through usability testing. The design process involved restructuring the stock recording workflow to be more systematic and digitized, as well as developing a user interface (UI) tailored to the store's operational needs based on the mod eled business processes. System quality was evaluated in terms of effectiveness, efficiency, and user satisfaction. By eliminating several business process steps, the BPMN-based model accurately captured system requirements and simplified the workflow. The UI design was assessed using the QUIS questionnaire, with Design 3 achieving the highest score—7.55 out of 9—indicating a high level of user satisfaction. Usability testing with task-based scenarios demonstrated 100% effectiveness and efficiency, as all users successfully completed the assigned tasks. The System Usability Scale (SUS) score of 69.5 placed the system in the “marginally ac ceptable” category. These results suggest that the proposed information system has the potential to enhance operational efficiency and data accuracy. However, further improvements are needed in certain areas based on user feedback.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2010312051] [Pembimbing: Yulizar Widiatama] [Penguji 1: Donny Montreano] [Penguji 2: M. As’adi]
Uncontrolled Keywords: Business Process Model and Notation (BPMN), Human-Centered Design (HCD), Questionnaire User Interface Satisfaction (QUIS), UI Design, Usability Testing
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Teknik > Program Studi Teknik Industri (S1)
Depositing User: M. SYAMIL ALJUNDI KHAIRUL
Date Deposited: 23 Jan 2026 07:21
Last Modified: 23 Jan 2026 07:21
URI: http://repository.upnvj.ac.id/id/eprint/41651

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