PENGARUH QUALITY OF WORK LIFE DAN ORGANIZATIONAL COMMITMENT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN PERCEIVED ORGANIZATIONAL SUPPORT SEBAGAI VARIABEL MODERASI (Studi pada Karyawan Bank Syariah Indonesia Area Jakarta Saharjo)

Ghefira Auliawati, . (2025) PENGARUH QUALITY OF WORK LIFE DAN ORGANIZATIONAL COMMITMENT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN PERCEIVED ORGANIZATIONAL SUPPORT SEBAGAI VARIABEL MODERASI (Studi pada Karyawan Bank Syariah Indonesia Area Jakarta Saharjo). Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

[img] Text
ABSTRAK.pdf
Download (243kB)
[img] Text
AWAL.pdf
Download (710kB)
[img] Text
BAB 1.pdf
Download (306kB)
[img] Text
BAB 2.pdf
Restricted to Repository UPNVJ Only
Download (561kB)
[img] Text
BAB 3.pdf
Restricted to Repository UPNVJ Only
Download (397kB)
[img] Text
BAB 4.pdf
Restricted to Repository UPNVJ Only
Download (945kB)
[img] Text
BAB 5.pdf
Download (272kB)
[img] Text
DAFTAR PUSTAKA.pdf
Download (285kB)
[img] Text
RIWAYAT HIDUP.pdf
Restricted to Repository UPNVJ Only
Download (275kB)
[img] Text
LAMPIRAN.pdf
Restricted to Repository UPNVJ Only
Download (352kB)
[img] Text
HASIL PLAGIARISME.pdf
Restricted to Repository staff only
Download (22MB)
[img] Text
ARTIKEL KI.pdf
Restricted to Repository staff only
Download (282kB)

Abstract

This study aims to analyze the influence of Quality of Work Life (QWL) and Organizational Commitment (OC) on Organizational Citizenship Behavior (OCB), with Perceived Organizational Support (POS) as a moderating variable among employees of Bank Syariah Indonesia (BSI), Jakarta Saharjo Area. The background of this research is based on the importance of extra-role behavior in enhancing organizational effectiveness and the existing research gap related to the effects of QWL, OC, and POS on OCB. This research employed a quantitative approach using a survey method with questionnaires distributed to 110 respondents. Data were analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM). The results show that QWL has a positive and significant effect on OCB. Organizational Commitment is also proven to have a positive and significant effect on OCB. Furthermore, POS moderates the relationship between QWL and OCB, strengthening the influence of work life quality on extra-role behavior. However, POS does not moderate the relationship between Organizational Commitment and OCB. These findings emphasize the importance of enhancing organizational support and creating a supportive work environment to encourage positive employee behavior. This study provides both theoretical and practical contributions to the development of human resource management in the Islamic banking sector.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2210111041] [Pembimbing: Iwan Kresna Setiadi] [Penguji 1: Renny Husniati] [Penguji 2: Warsidi]
Uncontrolled Keywords: Quality of Work Life, Organizational Commitment, Perceived Organizational Support, Organizational Citizenship Behavior, PLS-SEM
Subjects: L Education > LC Special aspects of education
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: GHEFIRA AULIAWATI
Date Deposited: 14 Jan 2026 08:07
Last Modified: 14 Jan 2026 08:07
URI: http://repository.upnvj.ac.id/id/eprint/41245

Actions (login required)

View Item View Item