Rangga Adi Pratama, . (2025) PENGARUH WORK ENVIRONMENT DAN EMPLOYEE ENGAGEMENT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN ORGANIZATIONAL TRUST SEBAGAI VARIABEL MODERASI (STUDI KASUS PADA KANTOR PUSAT TELKOM PROPERTY). Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
In a highly dynamic organizational environment, employees are expected not only to perform their formal job responsibilities but also to demonstrate extra-role behaviors that support organizational effectiveness, known as Organizational Citizenship Behavior (OCB). However, the emergence of OCB is often influenced by organizational conditions such as the work environment, employee engagement, and the level of trust employees place in their organization. This study aims to examine the effect of work environment and employee engagement on OCB, with organizational trust as a moderating variable, among employees at the Head Office of PT Telkom Property. This research employed a quantitative approach using a survey method. Data were collected from 109 respondents selected through purposive sampling and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS. The findings indicate that work environment and employee engagement have a positive and significant effect on OCB. Furthermore, organizational trust significantly moderates the relationship between work environment and OCB. However, organizational trust does not moderate the effect of employee engagement on OCB. These results highlight the importance of creating a supportive work environment and strengthening employee engagement to foster organizational citizenship behavior. Keywords: Work Environment., Employee Engagement, Organizational Citizenship Behavior, Organizational Trust
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No. Panggil : 2210111068] [Pembimbing : Iwan Kresna Setiadi] [Penguji I : Renny Husniati] [Penguji II : Warsidi] |
| Uncontrolled Keywords: | Work Environment., Employee Engagement, Organizational Citizenship Behavior, Organizational Trust |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HC Economic History and Conditions H Social Sciences > HM Sociology H Social Sciences > HN Social history and conditions. Social problems. Social reform H Social Sciences > HS Societies secret benevolent etc H Social Sciences > HT Communities. Classes. Races H Social Sciences > HV Social pathology. Social and public welfare Q Science > QP Physiology |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | RANGGA ADI PRATAMA |
| Date Deposited: | 14 Jan 2026 00:27 |
| Last Modified: | 14 Jan 2026 00:27 |
| URI: | http://repository.upnvj.ac.id/id/eprint/41224 |
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