PENGARUH BUDAYA ORGANISASI DAN KECERDASAN EMOSIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) MELALUI EMPLOYEE ENGAGEMENT PADA KARYAWAN PT XYZ

Tria Nurul Hafizhah, . (2025) PENGARUH BUDAYA ORGANISASI DAN KECERDASAN EMOSIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) MELALUI EMPLOYEE ENGAGEMENT PADA KARYAWAN PT XYZ. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

[img] Text
ABSTRAK.pdf
Download (229kB)
[img] Text
AWAL.pdf
Restricted to Repository UPNVJ Only
Download (743kB)
[img] Text
BAB 1.pdf
Restricted to Repository UPNVJ Only
Download (545kB)
[img] Text
BAB 2.pdf
Restricted to Repository UPNVJ Only
Download (671kB)
[img] Text
BAB 3.pdf
Restricted to Repository UPNVJ Only
Download (531kB)
[img] Text
BAB 4.pdf
Restricted to Repository UPNVJ Only
Download (1MB)
[img] Text
BAB 5.pdf
Restricted to Repository UPNVJ Only
Download (290kB)
[img] Text
DAFTAR PUSTAKA.pdf
Download (254kB)
[img] Text
RIWAYAT HIDUP.pdf
Restricted to Repository UPNVJ Only
Download (166kB)
[img] Text
LAMPIRAN.pdf
Restricted to Repository UPNVJ Only
Download (3MB)
[img] Text
HASIL PLAGIARISME.pdf
Restricted to Repository staff only
Download (38MB)
[img] Text
ARTIKEL KI.pdf
Restricted to Repository staff only
Download (509kB)

Abstract

This study aims to analyze the influence of organizational culture and emotional intelligence on organizational citizenship behavior (OCB) with employee engagement as a mediating variable among employees of PT XYZ. The phenomenon of low employee engagement, which remains a global issue, along with increasing work demands in the digital era, highlights the need for organizations to strengthen factors that encourage extra-role behavior. This research employs a quantitative approach using a survey method involving 119 employees of PT XYZ. The data analysis technique used is structural equation modeling (SEM) based on SmartPLS 4.0. The results show that organizational culture, emotional intelligence, and employee engagement have a significant positive effect on OCB. However, organizational culture does not have a significant effect on employee engagement, and thus does not mediate the relationship between organizational culture and OCB. Conversely, emotional intelligence has a significant positive effect on employee engagement, and this variable is proven to partially mediate the influence of emotional intelligence on OCB. These findings indicate that strengthening emotional intelligence is more effective in enhancing employee engagement and extra-role behavior compared to an organizational culture that has not been fully internalized. Keywords: Organizational Culture, Emotional Intelligence, Organizational Citizenship Behavior, Employee Engagement

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2210111126] [Pembimbing: Yudi Nur Supriadi] [Penguji 1: Jubei Levianto] [Penguji 2: Warsidi]
Uncontrolled Keywords: Organizational Culture, Emotional Intelligence, Organizational Citizenship Behavior, Employee Engagement
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: TRIA NURUL HAFIZHAH
Date Deposited: 12 Jan 2026 06:26
Last Modified: 12 Jan 2026 06:26
URI: http://repository.upnvj.ac.id/id/eprint/41132

Actions (login required)

View Item View Item