Hasbi Miftah Faridz, . (2025) HUBUNGAN ANTARA KEPUASAN DENGAN LOYALITAS PASIEN RAWAT JALAN DI RUMAH SAKIT BHAYANGKARA TK.I PUSDOKKES POLRI TAHUN 2025. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
![[img]](http://repository.upnvj.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (157kB) |
|
Text
AWAL.pdf Download (674kB) |
|
Text
BAB 1.pdf Restricted to Repository UPNVJ Only Download (95kB) |
|
Text
BAB 2.pdf Restricted to Repository UPNVJ Only Download (142kB) |
|
Text
BAB 3.pdf Restricted to Repository UPNVJ Only Download (461kB) |
|
Text
BAB 4.pdf Restricted to Repository UPNVJ Only Download (123kB) |
|
Text
BAB 5.pdf Download (68kB) |
|
Text
DAFTAR PUSTAKA.pdf Download (142kB) |
|
Text
RIWAYAT HIDUP .pdf Restricted to Repository UPNVJ Only Download (15kB) |
|
Text
HASIL PLAGIARISME.pdf Restricted to Repository staff only Download (7MB) |
|
Text
ARTIKEL KI.pdf Restricted to Repository staff only Download (786kB) |
|
Text
LAMPIRAN.pdf Restricted to Repository UPNVJ Only Download (1MB) |
Abstract
As a health facility, hospitals must be able to offer health services that can improve patient satisfaction and loyalty. Patient satisfaction and loyalty have a positive influence on the progress of the hospital, because in addition to being able to influence patients to make repeat visits for treatment in the future. The purpose of this study was to examine the relationship between satisfaction and loyalty of outpatients at the Bhayangkara Hospital TK.I Pusdokkes Polri. This research study uses a quantitative approach, with a minimum sample used of 80 samples, chi-square test analysis used to find the relationship between four patient satisfaction variables consisting of comfort, convenience, assurance, and cost, with patient loyalty. The results of this study indicate a correlation between comfort with pValue (0.000), convenience (0.000), assurance (0.000) with patient loyalty, and there is no correlation between cost (0.008) with patient loyalty. The conclusion of this study is that there is a correlation between three levels of satisfaction (comfort, convenience, and assurance) with patient loyalty. On the other hand, there is no correlation between costs and patient loyalty. It is recommended that hospitals improve the quality of comfort, safety, and guarantees for outpatient services, as well as make hospital rates more efficient so that patient satisfaction and loyalty can be maintained for a long time.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil:2110713095] [Pembimbing:Putri Permatasari] [Penguji 1: Riswandy Wasir] [Penguji 2: Cahya Arbitera] |
| Uncontrolled Keywords: | Keyword: Patient Satisfaction, Patient Loyalty, Services Quality |
| Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | HASBI MIFTAH FARIDZ |
| Date Deposited: | 15 Aug 2025 08:06 |
| Last Modified: | 15 Aug 2025 08:06 |
| URI: | http://repository.upnvj.ac.id/id/eprint/37809 |
Actions (login required)
 |
View Item |