PENGARUH EKSPEKTASI KINERJA, EKSPEKTASI USAHA, DAN KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN BANK DIGITAL PADA GEN Z DI DAERAH KHUSUS JAKARTA (DKJ)

Imelta Natalia Ginting, . (2025) PENGARUH EKSPEKTASI KINERJA, EKSPEKTASI USAHA, DAN KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN BANK DIGITAL PADA GEN Z DI DAERAH KHUSUS JAKARTA (DKJ). Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This quantitative study aims to analyze the influence of performance expectancy, effort expectancy, and trust on behavioral intention to use digital banking among Generation Z in the Special Capital Region of Jakarta (DKJ). The research population comprised Gen Z individuals (aged 18–28 years) in DKJ who use digital banking services. Sampling was conducted using Cochran's formula and purposive sampling techniques, yielding 97 respondents. Data analysis employed Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach using SmartPLS 3.2.9 software. The results indicate that performance expectancy, effort expectancy, and trus positively and significantly influence behavioral intention to use digital banking.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2110112152] [Pembimbing: Akhmad Saebani] [Penguji 1: Munasiron Miftah] [Penguji 2: Agus Maulana]
Uncontrolled Keywords: Performance Expectancy, Effort Expectancy, Trust, Behavioral Intention, Digital Banking, Gen Z
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Akuntansi (S1)
Depositing User: IMELTA NATALIA GINTING
Date Deposited: 29 Aug 2025 02:45
Last Modified: 29 Aug 2025 02:45
URI: http://repository.upnvj.ac.id/id/eprint/37662

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