Syalisa Syabil, . (2024) EVALUASI KUALITAS PELAYANAN RAWAT JALAN TERHADAP KEPUASAN PASIEN PESERTA BPJS KESEHATAN DI RUMAH SAKIT KARYA HUSADA TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
The quality of outpatient services for BPJS patients at Karya Husada Hospital is still a major concern, with patient satisfaction survey of 73.83%. However, this figure still does not reach the SPM set by the Minister of Health of ≥ 90%, which indicates that efforts to meet the expectations of service users still need to be improved. So this research aims to evaluate the quality of outpatient services on patient satisfaction of BPJS Health participants at Karya Husada Hospital in 2024. This research uses a qualitative method with a case study approach. The research results show that factors that support the quality of outpatient services include the qualifications and competence of human resources a well as an adequate budget. However, several obstacles include problematic registration process, the limitations SIMRS Khanza, long waiting times for doctor services and medication collection, inadequate chairs and lighting in the waiting room, as well as toilets that are far away and not clean, which are also factors that hinder the quality of outpatient services towards satisfaction. BPJS patients. To overcome this, hospitals need to improve system connectivity, optimize waiting times according to SOP, increase the number of specialist doctors, and improve and add supporting facilities and infrastructure.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | No.Panggil : 2010713019 Pembimbing : Riswandy Wasir Penguji 1 : Acim Heri Iswanto Penguji 2 : Apriningsih |
| Uncontrolled Keywords: | Evaluation, Service Quality, Outpatient, Hospital |
| Subjects: | R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RZ Other systems of medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | SYALISA SYABIL |
| Date Deposited: | 14 Aug 2024 04:38 |
| Last Modified: | 26 Aug 2024 08:54 |
| URI: | http://repository.upnvj.ac.id/id/eprint/32956 |
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