PENGARUH BAURAN PEMASARAN JASA TERHADAP KEPUTUSAN PEMBELIAN JASA FEB UKI DENGAN MEDIA SOSIAL SEBAGAI VARIABEL MODERASI PADA PROMOSI

Napoleon Sinaga, . (2024) PENGARUH BAURAN PEMASARAN JASA TERHADAP KEPUTUSAN PEMBELIAN JASA FEB UKI DENGAN MEDIA SOSIAL SEBAGAI VARIABEL MODERASI PADA PROMOSI. Tesis thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study aims to investigate the influence of the service marketing mix on purchase decisions at the Faculty of Economics and Business at UKI, with social media as a moderation variable in promotion. Data were collected through surveys of students selecting programs at the faculty. Hypothesis testing results indicate that product, price, place, physical evidence, and administrative processes do not significantly influence purchase decisions. However, promotion and personal factors significantly affect purchase decisions, with promotion showing a significant positive path coefficient. Furthermore, social media, as a moderation variable in promotion, also significantly influences purchase decisions. The implications of these findings underscore the need for marketing strategies focused on promotion through social media to enhance attractiveness and positive influence on prospective students at FEB UKI. This study contributes to understanding the dynamics of service marketing in higher education contexts, utilizing social media as a primary tool to achieve marketing objectives

Item Type: Thesis (Tesis)
Additional Information: [No.Panggil: 2210121045] [Pembimbing: Iwan Kresna Setiadi] [Penguji 1: Prasetyo Hadi] [Penguji 2: Alfatih S. Manggabarani]
Uncontrolled Keywords: Service marketing mix, purchase decisions, social media, moderation variables, Faculty of Economics and Business UKI
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S2)
Depositing User: NAPOLEON SINAGA
Date Deposited: 17 Sep 2024 08:16
Last Modified: 17 Sep 2024 08:16
URI: http://repository.upnvj.ac.id/id/eprint/32579

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