Khoirunnisa Ghefira Yusrani, . (2024) ANALISIS MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSUD X PADA TAHUN 2024. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
![[img]](http://repository.upnvj.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (188kB) |
|
Text
AWAL.pdf Download (1MB) |
|
Text
BAB 1.pdf Restricted to Repository UPNVJ Only Download (338kB) |
|
Text
BAB 2.pdf Restricted to Repository UPNVJ Only Download (518kB) |
|
Text
BAB 3.pdf Restricted to Repository UPNVJ Only Download (948kB) |
|
Text
BAB 4.pdf Restricted to Repository UPNVJ Only Download (800kB) |
|
Text
BAB 5.pdf Download (317kB) |
|
Text
DAFTAR PUSTAKA.pdf Download (461kB) |
|
Text
RIWAYAT HIDUP.pdf Restricted to Repository UPNVJ Only Download (303kB) |
|
Text
LAMPIRAN.pdf Restricted to Repository UPNVJ Only Download (8MB) |
|
Text
HASIL PLAGIARISME.pdf Restricted to Repository staff only Download (13MB) |
|
Text
ARTIKEL KI.pdf Restricted to Repository staff only Download (330kB) |
Abstract
The quality of health services is an important factor in determining patient satisfaction. However, there are complaints from patients that the services provided are unable to meet patient expectations and result in patient dissatisfaction. This study aims to analyze the relationship of health service quality to outpatient patient satisfaction at RSUD X. This study used a quantitative method of cross sectional study design. The research respondents were outpatients of RSUD X totaling 100 respondents determined through proportionate stratified random sampling technique. Data analysis was performed with univariate, bivariate with chi square, and multivariate with multiple logistic regression test. The results showed that there was a significant relationship between patient safety (p-value=0.004), patient-centeredness (p-value=0.000), timeliness (p-value=0.024), and integrated services (p-value=0.012) to patient satisfaction. Meanwhile, service effectiveness (p-value=0.576), patient justice (p-value=0.509), and service efficiency (p-value=0.278) have no relationship to patient satisfaction. The patient-centered dimension was the dominant variable affecting patient satisfaction (OR=9.336; 95% CI:1.901-45.859). There is a relationship between patient safety, patient-centeredness, timeliness, and integrated services with patient satisfaction and patient-centeredness being the dominant variable. Hospitals are expected to be able to improve the quality of health services to all patients in order to increase patient satisfaction in receiving health services.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No Panggil: 2010713005] [Pembimbing: Acim Heri Iswanto] [Penguji 1: Riswandy Wasir] [Penguji 2: Cahya Arbitera] |
| Uncontrolled Keywords: | Patient satisfaction, Dimensions of health care quality, Outpatients |
| Subjects: | R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | KHOIRUNNISA GHEFIRA YUSRANI |
| Date Deposited: | 27 Aug 2024 04:09 |
| Last Modified: | 27 Aug 2024 04:09 |
| URI: | http://repository.upnvj.ac.id/id/eprint/32409 |
Actions (login required)
 |
View Item |