Ela Romadhona, . (2022) PENGARUH KUALITAS PELAYANAN, KINERJA PEGAWAI, DAN KOMPETENSI PEGAWAI TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN PADEMANGAN TIMUR. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
![[img]](http://repository.upnvj.ac.id/style/images/fileicons/text.png) |
Text
ABSTRAK.pdf Download (10kB) |
|
Text
AWAL.pdf Download (670kB) |
|
Text
BAB 1.pdf Download (393kB) |
|
Text
BAB 2.pdf Restricted to Repository UPNVJ Only Download (655kB) |
|
Text
BAB 3.pdf Restricted to Repository UPNVJ Only Download (416kB) |
|
Text
BAB 4.pdf Restricted to Repository UPNVJ Only Download (529kB) |
|
Text
BAB 5.pdf Download (113kB) |
|
Text
DAFTAR PUSTAKA.pdf Download (249kB) |
|
Text
RIWAYAT HIDUP.pdf Restricted to Repository UPNVJ Only Download (123kB) |
|
Text
LAMPIRAN.pdf Restricted to Repository UPNVJ Only Download (948kB) |
|
Text
HASIL PLAGIARISME.pdf Restricted to Repository staff only Download (11MB) |
|
Text
ARTIKEL KI.pdf Restricted to Repository staff only Download (757kB) |
Abstract
This study is a quantitative study that aims to determine whether there is an influence of service quality, employee performance, and employee competence on community satisfaction in the East Pademangan Village. This study used 100 respondents from the community population who used the services of the East Pademangan Village, the exact number of which was not known. The analytical technique used in this research is the path analysis method and data processing is carried out using SmartPLS 3.3.3. The results of the test show that (1) service quality has a significant effect on community satisfaction in East Pademangan Village. (2) employee performance has a significant effect on community satisfaction in East Pademangan Village. (3) employee competence has no significant effect on community satisfaction in the East Pademangan Village. (4) service quality, employee performance, and employee competence have a significant effect on community satisfaction in the East Pademangan Village.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | {No.Panggil: 1810111078} {Pembimbing: Mahendro Sumardjo] [Penguji 1: Faisal Marzuki] [Penguji 2: Renny Husniati] |
| Uncontrolled Keywords: | Community Satisfaction, Service Quality, Employee Performance, Employee Competence |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory |
| Divisions: | Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1) |
| Depositing User: | Ela Romadhona |
| Date Deposited: | 13 Jul 2022 04:13 |
| Last Modified: | 13 Jul 2022 04:13 |
| URI: | http://repository.upnvj.ac.id/id/eprint/17425 |
Actions (login required)
 |
View Item |