ANALISIS KEPUASAN PELANGGAN PROVIDER SELULER TELKOMSEL

Rama Fathurachman, . (2022) ANALISIS KEPUASAN PELANGGAN PROVIDER SELULER TELKOMSEL. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This research is a quantitative research that aims to determine and prove the effect of Telkomsel Cellular Provider Product Quality, Price and Promotion on Customer Satisfaction. This study used active students of UPN Veteran Jakarta as a sample. Determination of the number of samples using Ferdinand's theory so that the number of samples used is 75 respondents with the Non-Probability Sampling method with the type of Purposive Sampling. The data collection technique uses a questionnaire by utilizing the Google Form Platform. Partial Least Square (PLS) was used as a data analysis tool. The measurement model of this research is the Validity and Reliability Test. The structural model of this research is the R2 Test, Path Analysis Coefficient, and Statistical T Test. The result of this research is that product quality has a significant effect on customer satisfaction. Price has a significant effect on customer satisfaction, promotion has a significant effect on customer satisfaction.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 1810111088] [Pembimbing: Maria Assumpta Wikantari] [Penguji 1: Prasetyo Hadi] [Penguji 2: Lina Aryani]
Uncontrolled Keywords: Product Quality, Price, Promotion, Customer Satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: Rama Fathurachman
Date Deposited: 07 Apr 2022 02:40
Last Modified: 07 Apr 2022 02:40
URI: http://repository.upnvj.ac.id/id/eprint/17212

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