Afifah Thaliah Putri Priyono, . (2026) EVALUASI IMPLEMENTASI PELAYANAN PENDAFTARAN ONLINE MELALUI APLIKASI JAKSEHAT DI PUSKESMAS KECAMATAN CIPAYUNG. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Online registration through the JakSehat application is an effort to digitize healthcare services, aiming to improve public access and reduce queues at community health centers (Puskesmas). However, its implementation still faces various challenges, including synchronization issues between JakSehat, e-Puskesmas, and BPJS membership data, limited application accessibility, and uneven outreach, leaving some members of the public unaware of the service. This study aimed to evaluate the implementation of online registration through the JakSehat application at the Cipayung District Community Health Center. A qualitative method was employed using in-depth interviews, observation, and document analysis. Data were collected from May to June 2026, and the evaluation covered input, process, and output aspects. The results indicate that implementation has generally proceeded well, improving service efficiency for patients. Supporting factors include the availability of facilities and infrastructure, network stability, active staff involvement, digital literacy and family support, and mandatory online registration for specific clinics. Inhibiting factors include BPJS system synchronization issues, server instability, limited outreach and application accessibility, low patient digital literacy, and the complexity of the registration process and application features. Recommendations include strengthening technical infrastructure, expanding outreach, improving application features and accessibility, and enhancing human resource capacity.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No.Panggil: 2210713122] [Pembimbing: Riswandy Wasir] [Penguji 1: Cahya Arbitera] [Penguji 2: Een Kurnaesih] |
| Uncontrolled Keywords: | Community Health Center, Evaluation, JakSehat, Online Registration |
| Subjects: | R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Kesehatan Masyarakat (S1) |
| Depositing User: | AFIFAH THALIAH PUTRI PRIYONO |
| Date Deposited: | 08 Aug 2026 03:25 |
| Last Modified: | 08 Aug 2026 03:25 |
| URI: | http://repository.upnvj.ac.id/id/eprint/52888 |
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