Amelia Widyaningsih, . (2025) HUBUNGAN PENGETAHUAN TRIASE DAN HARAPAN WAKTU TUNGGU TERHADAP KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT RSUD TARAKAN. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.
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Abstract
Patient satisfaction is an important indicator in evaluating the quality of healthcare services, particularly in emergency care settings characterized by time pressure and service complexity. In the Emergency Department (ED), patient satisfaction is influenced by multiple factors, including patients’ knowledge of the triage system and their expectations regarding waiting times. This study aimed to examine the relationship between triage knowledge and waiting time expectations with patient satisfaction in the Emergency Department of RSUD Tarakan Jakarta. A quantitative study with a cross-sectional design was conducted. The sample consisted of ED patients selected using an accidental sampling technique. Data were collected using a triage knowledge questionnaire, waiting time expectation questionnaire, and patient satisfaction measured with the Brief Emergency Department Patient Satisfaction Scale (BEPSS). Data analysis was performed using univariate, bivariate, and multivariate analyses with logistic regression. The results from 375 respondents indicated a significant relationship between triage knowledge and patient satisfaction. Furthermore, among the waiting time expectation components, only expectations related to laboratory result waiting time showed a significant association with patient satisfaction and emerged as the most influential factor. This study concludes that managing patients’ waiting time expectations, particularly regarding laboratory results, along with improving patient education on the triage system, plays an important role in enhancing patient satisfaction in the Emergency Department.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information: | [No panggil : 2210711092] [Pembimbing 1 : Laksita Barbara] [Penguji 1 : Arief Wahyudi Jadmiko] [Penguji 2 : Diah Tika Anggraeni] |
| Uncontrolled Keywords: | Triage knowledge, waiting time expectations, patient satisfaction, Emergency Department |
| Subjects: | R Medicine > R Medicine (General) R Medicine > RT Nursing |
| Divisions: | Fakultas Ilmu Kesehatan > Program Studi Keperawatan (S1) |
| Depositing User: | AMELIA WIDYANINGSIH |
| Date Deposited: | 03 Mar 2026 04:11 |
| Last Modified: | 03 Mar 2026 04:11 |
| URI: | http://repository.upnvj.ac.id/id/eprint/42839 |
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