PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL PADA BOGOR COFFEE CENTER

Nabilla Rachma Andyni, . (2025) PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL PADA BOGOR COFFEE CENTER. Skripsi thesis, Universitas Pembangunan Nasional Veteran Jakarta.

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Abstract

This study aims to analyze the influence of Total Quality Management (TQM) on the operational performance of Bogor Coffee Center, which faces several challenges such as inconsistent taste, unstable service time, and raw material waste due to weak quality control. Using a quantitative approach, the research involved 30 employees as respondents and examined four dimensions of TQM customer focus, teamwork, quality obsession, and continuous improvement through multiple linear regression analysis. The results show that partially, customer focus and continuous improvement have a significant effect on operational performance, while teamwork and quality obsession do not. However, simultaneously, all TQM dimensions significantly influence operational performance. These findings emphasize the importance of implementing TQM in an integrated manner to improve the operational effectiveness and efficiency of Bogor Coffee Center.

Item Type: Thesis (Skripsi)
Additional Information: [No.Panggil: 2210111001] [Pembimbing: Rosali Sembiring Colia] [Penguji 1: Mochammad Jasin] [Penguji 2: Jenji Gunaedi Argo]
Uncontrolled Keywords: Total Quality Management, Operational Performance, Customer Focus, Teamwork, Quality Obsession.
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Program Studi Manajemen (S1)
Depositing User: NABILLA RACHMA ANDYNI
Date Deposited: 17 Mar 2026 02:00
Last Modified: 17 Mar 2026 02:00
URI: http://repository.upnvj.ac.id/id/eprint/41597

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